Will-Call Supervisor - DC Team Lead, Customer Service

Sonepar; Katy (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Job summary

Crawford Electric Supply is seeking a Will Call Supervisor to lead the Will-Call team in our RDC/Branch. The role emphasizes efficient order picking, customer service, and coordination with other warehouse departments to ensure timely, accurate service.

The position requires basic computer skills, ability to lift 25 lbs, and willingness to obtain warehouse certifications. A strong emphasis on safety and professional conduct is expected.

Qualifications

• Distribution Center experience preferred.
• Knowledge of Electrical Products preferred.
• Must be willing to interact with customers.
• Ability to lift 25lbs.
• Must be willing to be certified on warehouse equipment.
• Good Computer skills.
• RF experience a plus.

Responsibilities

• Oversee/Instruct the Distribution Center Will-Call Team on the warehouse floor.
• Manage the sales order picking Queue and assign picks in priority order.
• Ensure all customers are taken care of in a timely manner
• Manage elevated customer service complaints
• Ensure the area is clean and neat
• Collaborate with other warehouse departments
• Clear out all tickets older than 5 days old with the Team.
• Maintain appearance of the Kiosk area
• Responsible for customer traffic in warehouse
• Ensure all customer service requirements are met, such as Quick Service, Professional Image and Respectful Communication
• Make sure all returns are handled according to company policy
• You must be responsible for handing RF Guns and lock up after shift ends
• Help train new and existing associates
• Set Positive example of for Will-Call associates.

Skills

Distribution Center experience

Knowledge of Electrical Products

Customer interaction

RF experience

Good Computer skills

Tools

RF Guns

Job description

Crawford Electric Supply is seeking a Will Call Supervisor to lead the Will-Call team in our RDC/Branch. The role emphasizes efficient order picking, customer service, and coordination with other warehouse departments to ensure timely, accurate service.

The position requires basic computer skills, ability to lift 25 lbs, and willingness to obtain warehouse certifications. A strong emphasis on safety and professional conduct is expected.