Will-Call Supervisor: Lead Customer-Focused DC Team

Crawford Electric Supply; Katy (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

401(k) retirement savings with company

Professional development programs

Opportunity to become a shareholder

Disability insurance

Life insurance

Wellness program

Gym reimbursement

Employee Assistance Program (EAP)

Job summary

Crawford Electric Supply in Texas is seeking a Will Call Supervisor at our RDC/Branch to lead the Will-Call Team on the warehouse floor and manage the sales order picking queue with priority-based assignments.

The role requires distribution center experience, ability to interact with customers, and the handling of RF guns and warehouse equipment. The position is full-time with benefits and growth opportunities.

Qualifications

• Distribution Center experience preferred.
• Knowledge of Electrical Products preferred.
• Must be willing to interact with customers.
• Ability to lift 25lbs.
• Must be willing to be certified on warehouse equipment.
• Good Computer skills.
• RF experience a plus.

Responsibilities

• Oversee/Instruct the Distribution Center Will-Call Team on the warehouse floor.
• Manage the sales order picking Queue and assign picks in priority order.
• Ensure all customers are taken care of in a timely manner
• Manage elevated customer service complaints
• Ensure the area is clean and neat
• Collaborate with other warehouse departments
• Clear out all tickets older than 5 days old with the Team.
• Maintain appearance of the Kiosk area
• Responsible for customer traffic in warehouse
• Ensure all customer service requirements are met, such as Quick Service, Professional Image and Respectful Communication
• Make sure all returns are handled according to company policy
• You must be responsible for handing RF Guns and lock up after shift ends
• Help train new and existing associates
• Set Positive example of for Will-Call associates.

Skills

Customer interaction

RF experience

Lift 25 lbs

Computer skills

Team supervision

Tools

RF Guns

Job description

Crawford Electric Supply in Texas is seeking a Will Call Supervisor at our RDC/Branch to lead the Will-Call Team on the warehouse floor and manage the sales order picking queue with priority-based assignments.

The role requires distribution center experience, ability to interact with customers, and the handling of RF guns and warehouse equipment. The position is full-time with benefits and growth opportunities.