Will-Call Sales & Customer Service Specialist

Wurth Louis and Company; West Jordan (UT); On-site; USD 34,000 - 52,000; Full time

Job summary

Wurth Louis and Company in Utah is seeking a will call associate to greet customers, process orders, and manage inventory in the will-call showroom. You will verify orders, handle payments, and support daily warehouse tasks to ensure accurate, timely fulfillment.

The role requires strong customer service, attention to detail, and the ability to work independently in a fast-paced environment. Bilingual English/Spanish is a plus but not required.

Qualifications

• High School Diploma or GED required.
• Minimum one year of experience in Will Call, Customer Service, Warehouse Operations, or a related role preferred.
• Associate degree or coursework in Business, Customer Service, Logistics, or a related field preferred.
• Previous experience in wholesale distribution, warehouse operations, building materials, or retail sales preferred.
• Ability to communicate effectively in both English and Spanish, preferred, but not required.

Responsibilities

• Greet and assist customers in a professional, courteous manner.
• Process customer orders, credits, returns, and inquiries accurately.
• Handle will call transactions, including order verification and payment processing.
• Maintain accurate inventory levels and ensure products are stocked within the will-call showroom.
• Promote a positive company image through outstanding customer service and effective communication.
• Collaborate with warehouse, sales, and customer service teams to ensure timely order fulfillment.
• Follow company policies, procedures, and safety guidelines.

Skills

Customer service

Attention to detail

Independent worker

Organizational skills

English proficiency

Cash handling

Inventory software

Education

High School Diploma or GED

Associate degree or coursework in Business/CS/Logistics

Tools

RF scanners

Warehouse software

POS systems

Job description

Wurth Louis and Company in Utah is seeking a will call associate to greet customers, process orders, and manage inventory in the will-call showroom. You will verify orders, handle payments, and support daily warehouse tasks to ensure accurate, timely fulfillment.

The role requires strong customer service, attention to detail, and the ability to work independently in a fast-paced environment. Bilingual English/Spanish is a plus but not required.