Will Call Counter Specialist

Barry Company; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Barry Company in Indianapolis, IN is hiring a Will Call Counter Team Member for a full-time, on-site role. You will greet customers, verify order details, pull and stage will call orders, and ensure accurate handoffs with the warehouse and sales staff.

You will handle transactions, answer questions about inventory and pricing, maintain a clean and safe will call area, and use basic computer systems for order lookup and documentation. Safety and reliability are valued in this employee-owned team.

Qualifications

• Strong customer service and communication skills.
• Basic computer and data entry skills; learn order management and POS.
• Organizational and time-management skills; accurate order handling.
• Attention to detail; verify orders and resolve discrepancies.
• Basic knowledge of plumbing, mechanical, or HVAC products or willingness to learn.
• High school diploma or equivalent; reliable attendance; ability to stand and move products.
• Experience in wholesale distribution or retail counter sales is beneficial.

Responsibilities

• Greet and assist customers picking up orders.
• Verify order details and ensure accurate handoff.
• Pull and stage will call orders.
• Check product availability.
• Process transactions.
• Coordinate with warehouse and sales staff to resolve issues.
• Maintain a clean, organized, and safe will call area.
• Provide product information and answer questions about inventory and pricing.
• Use basic computer systems for order lookup, documentation, and inventory updates.

Skills

Customer service

Communication

Data entry

Organizational skills

Attention to detail

Problem solving

Product knowledge

Cash handling

Order management

Education

High School Diploma

Tools

POS system

Inventory software

Order management system

Job description

Barry Company in Indianapolis, IN is hiring a Will Call Counter Team Member for a full-time, on-site role. You will greet customers, verify order details, pull and stage will call orders, and ensure accurate handoffs with the warehouse and sales staff.

You will handle transactions, answer questions about inventory and pricing, maintain a clean and safe will call area, and use basic computer systems for order lookup and documentation. Safety and reliability are valued in this employee-owned team.