Will Call Counter Team Member

Barry Company; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Job summary

Barry Company in Indianapolis, IN is hiring a Will Call Counter Team Member for a full-time, on-site role. You will greet customers, verify order details, pull and stage will call orders, and ensure accurate handoffs with the warehouse and sales staff.

You will handle transactions, answer questions about inventory and pricing, maintain a clean and safe will call area, and use basic computer systems for order lookup and documentation. Safety and reliability are valued in this employee-owned team.

Qualifications

• Strong customer service and communication skills.
• Basic computer and data entry skills; learn order management and POS.
• Organizational and time-management skills; accurate order handling.
• Attention to detail; verify orders and resolve discrepancies.
• Basic knowledge of plumbing, mechanical, or HVAC products or willingness to learn.
• High school diploma or equivalent; reliable attendance; ability to stand and move products.
• Experience in wholesale distribution or retail counter sales is beneficial.

Responsibilities

• Greet and assist customers picking up orders.
• Verify order details and ensure accurate handoff.
• Pull and stage will call orders.
• Check product availability.
• Process transactions.
• Coordinate with warehouse and sales staff to resolve issues.
• Maintain a clean, organized, and safe will call area.
• Provide product information and answer questions about inventory and pricing.
• Use basic computer systems for order lookup, documentation, and inventory updates.

Skills

Customer service

Communication

Data entry

Organizational skills

Attention to detail

Problem solving

Product knowledge

Cash handling

Order management

Education

High School Diploma

Tools

POS system

Inventory software

Order management system

Job description

Company Description

Barry Company is a trusted wholesale supplier serving plumbing, mechanical, and HVAC contractors since 1930. The company partners with premier manufacturers to provide leading brands at competitive prices. As an employee-owned organization, Barry Company emphasizes exceptional service, expert product knowledge, and long-term customer relationships. With four locations across Indiana, the team focuses on delivering what customers need, when they need it, to support successful projects. Barry Company's mission is to empower both customers and employee owners to succeed through reliability and collaboration.

Role Description

The Will Call Counter Team Member is a full-time, on-site position based in Indianapolis, IN. This role is responsible for greeting and assisting customers picking up orders, verifying order details, and ensuring accurate and timely handoff of materials. Day-to-day tasks include pulling and staging will call orders, checking product availability, processing transactions, and coordinating with warehouse and sales staff to resolve order issues. The team member will provide product information, answer questions about inventory and pricing, and maintain a clean, organized, and safe will call area. The role also involves using basic computer systems for order lookup, documentation, and inventory updates, while contributing to a positive, customer-focused environment.

Qualifications

• Candidates should possess strong customer service and communication skills, including the ability to interact professionally with contractors and internal team members.
• Candidates should possess basic computer and data entry skills, with the ability to learn order management, point-of-sale, and inventory systems.
• Candidates should possess organizational and time-management skills, including accuracy in handling orders, documentation, and cash or card transactions.
• Candidates should possess attention to detail and problem-solving skills to verify orders, resolve discrepancies, and support efficient order pickup.
• Candidates should possess basic knowledge of plumbing, mechanical, or HVAC products or a willingness to learn technical product information.
• Relevant qualifications include a high school diploma or equivalent, reliability in attendance, ability to stand and move products throughout the shift, and a commitment to safety practices.
• Experience in wholesale distribution, retail counter sales, or warehouse operations is beneficial, as is prior work in an employee-owned or team-oriented environment.