Wholesale Payments Client Success Lead

Truist; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Vacation & sick days

Job summary

Truist seeks a Team Leader II for Wholesale Payments in Orlando to guide a high-performing group delivering end-to-end client solutions. The role focuses on leadership, risk governance, and ongoing improvement of client experience within a complex payments environment.

You will drive cross-functional collaboration, manage capacity and service levels, and partner with executives to align strategic goals with operational execution. Strong communication and Six Sigma principles are valued.

Qualifications

• Bachelor’s degree in business, accounting or related field or equivalent work experience.
• Five or more years direct experience managing a team, performance, and resource allocations.
• Seven or more years of relevant financial services or related work experience.
• Demonstrated leadership abilities, innovation, and performance within a production environment.
• Demonstrated experience in partnering with diverse teams based in various regional locations.
• Ability to manage and negotiate with senior leadership and alliance relationships.
• Strong interpersonal skills and an ability to build relationships, display organizational savvy, leverage networks, and value diversity.
• Strong ability to provide positive client experience.
• Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches, enhanced technology, and corporate initiatives.
• Knowledge of risk and controls, and operational risk management methodologies; Knowledge regulatory and compliance requirements.
• Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels.
• Demonstrated advanced skills in computer applications, such as Microsoft Office Suite.

Responsibilities

• Provides support to the team while partnering with other teams to improve processes, roll out new features/products and advance business initiatives that have major financial impacts to the company.
• Keeps abreast of industry trends in Wholesale Solutions by networking with industry contacts, and other activities to identify best practices.
• Meets sometimes less-clarified demands and influences junior colleagues.
• Maintains strong and open partnerships with Line of Business, Product, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths and opportunities for improvement.
• Assists in developing and implementing short-term and long-term strategic goals for Wholesale Payments with the view of delivering operational excellence. Communicate overall purpose, mission and values to ensure teammate alignment and effective execution.
• Participates as a subject matter expert for quality and efficiency projects and activities surrounding continuous best practices, and quality improvement. Assist in development of processes and create procedures to effectively meet or exceed client expectations. Communicate updates and changes to the team as needed.
• Manages and implement operational policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements. Develop and maintain effective risk governance and operational risk management systems and processes to manage risk and safeguard assets.
• Works with more senior staff when dealing with complex issues and projects.
• Direct support to the Wholesale Payments products and solutions, managing capacity needs, meeting, or exceeding established service levels, and driving client satisfaction.
• Demonstrated ability to lead and achieve desired results. Strong in problem-solving, partnership, communications, persuasion, and negotiation
• Researches, suggests, and implements more efficient processes to improve quality, enhance client satisfaction, and reduce costs.
• Responsible for talent related activities including recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching and terminations within established policies and guidelines.

Skills

Team leadership

Project management

Strategic thinking

Risk management

Stakeholder management

Communication

Education

Bachelor's degree in business, accounting or related field

Finance/Accounting/Business degree preferred

Tools

MS Office Suite

Six Sigma

Job description

Truist seeks a Team Leader II for Wholesale Payments in Orlando to guide a high-performing group delivering end-to-end client solutions. The role focuses on leadership, risk governance, and ongoing improvement of client experience within a complex payments environment.

You will drive cross-functional collaboration, manage capacity and service levels, and partner with executives to align strategic goals with operational execution. Strong communication and Six Sigma principles are valued.