Wholesale Payments: Client Success Leader

Truist; Atlanta (GA); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k plan

Vacation and sick days

Holidays

Pension plan / RSUs

Job summary

Truist seeks a Team Leader II to manage a high-performing Wholesale Payments group in Atlanta. You will lead operations, drive client satisfaction, and partner with business leaders to implement risk controls and continuous improvements.

Role requires 5+ years of leadership in financial services, strong collaboration skills, and ability to translate strategy into operational execution while maintaining regulatory compliance.

Qualifications

• Bachelor’s degree in business or related field or equivalent work experience.
• Five or more years direct experience managing a team, performance, and resource allocations.
• Seven or more years of relevant financial services or related work experience.
• Demonstrated leadership abilities, innovation, and performance within a production environment.
• Demonstrated experience in partnering with diverse teams based in various regional locations.

Responsibilities

• Provides support to the team while partnering with other teams to improve processes, roll out new features/products and advance business initiatives that have major financial impacts to the Company.
• Meets industry trends in Wholesale Solutions by networking with industry contacts to identify best practices.
• Maintains partnerships with Line of Business, Product, and other stakeholders to provide mutual feedback on processes and opportunities for improvement.
• Develops and implements short- and long-term strategic goals for Wholesale Payments to deliver operational excellence.
• Leads quality and efficiency projects and creates procedures to meet or exceed client expectations.

Skills

Team leadership

Cross-functional collaboration

Risk governance

Process improvement

Client relationship management

Negotiation

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

Truist seeks a Team Leader II to manage a high-performing Wholesale Payments group in Atlanta. You will lead operations, drive client satisfaction, and partner with business leaders to implement risk controls and continuous improvements.

Role requires 5+ years of leadership in financial services, strong collaboration skills, and ability to translate strategy into operational execution while maintaining regulatory compliance.