Wholesale Customer Care Specialist (PT) – Warranty & Support

Tire Rack; South Bend (IN); Hybride; USD 25 000 - 29 000; Temps partiel

Avantages offerts par ce poste

Paid vacation days

Health insurance

401(k) plan

Wellness program

Résumé du poste

Tire Rack is seeking a Wholesale Customer Care Specialist I PT to support its wholesale tire business with excellent service to customers, dealers, and manufacturers. The role handles inquiries, warranty processing, order support, and timely communication in a fast-paced environment.

The position requires a one-year background in customer service, strong communication skills, and proficiency with Microsoft Office. Work days are Monday–Friday, 9:00 a.m. to 2:30 p.m., in a part-time capacity.

Qualifications

• Minimum one year in a call center, customer service, or e-commerce environment.
• Strong communication and problem-solving abilities.
• Proactive, detail-oriented, and able to multitask in a fast-paced setting.

Responsabilités

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Monitor and manage call tags, hold tickets, and general customer service inbox communications.
• Process replacement orders, returns, refunds, and exchanges per company policy.

Connaissances

Customer service

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Tire Rack is seeking a Wholesale Customer Care Specialist I PT to support its wholesale tire business with excellent service to customers, dealers, and manufacturers. The role handles inquiries, warranty processing, order support, and timely communication in a fast-paced environment.

The position requires a one-year background in customer service, strong communication skills, and proficiency with Microsoft Office. Work days are Monday–Friday, 9:00 a.m. to 2:30 p.m., in a part-time capacity.