Customer Experience Specialist I — Multichannel Support

Tire Rack; South Bend (IN); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid vacation days

Paid holidays

Health insurance

Optional 401(k) plan

Employee wellness program

Job summary

Tire Rack is seeking a Customer Care Specialist I in Indiana to deliver exceptional service via phone, email, and chat. You’ll provide accurate product and policy information, resolve customer concerns, and document interactions in our systems.

The role emphasizes a customer-first mindset, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Minimum 1 year of experience required in customer service.

Qualifications

• Minimum 1 year of customer service in call center, retail, or e-commerce.
• Working knowledge of Microsoft Office applications.
• Strong customer service orientation and commitment to positive experiences.
• Excellent verbal and written communication skills.
• Active listening, problem-solving and conflict-resolution abilities.
• Attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn new processes, systems, and software.

Responsibilities

• Respond to customer calls, emails, and chat inquiries promptly and professionally.
• Provide accurate information on products, orders, policies, and procedures.
• Document customer interactions thoroughly in the AS400 system.
• Resolve routine customer service concerns while maintaining a positive experience.
• Process replacements, returns, exchanges, and refunds per policies.
• Escalate complex issues to ensure prompt resolution.
• Handle basic e-commerce order follow-up requests and coordinate with internal teams.

Skills

Customer service

Communication

Problem-solving

Multitasking

Microsoft Office

Education

High school diploma

Tools

AS400 system

Job description

Tire Rack is seeking a Customer Care Specialist I in Indiana to deliver exceptional service via phone, email, and chat. You’ll provide accurate product and policy information, resolve customer concerns, and document interactions in our systems.

The role emphasizes a customer-first mindset, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Minimum 1 year of experience required in customer service.