Wholesale Customer Care Specialist I PT

Discount Tire; South Bend (IN); On-site; USD 20,000 - 29,000; Part time

Job summary

The Wholesale Customer Care Specialist I at Tire Rack works in South Bend, IN on a part-time, on-site schedule from 9:00 a.m. to 2:30 p.m.

This role handles customer inquiries, warranty processing, order support, and issue resolution while maintaining a positive experience for customers, dealers, and manufacturer partners. Ideal candidates have at least 1 year in a call center or e-commerce setting, strong communication skills, and a detail-oriented, proactive approach.

Qualifications

• Minimum 1 year in call center, customer service, or e-commerce.
• Strong written and verbal communication.
• Proficient in Microsoft Office.
• Detail-oriented with ability to multitask.
• Ability to adapt to changing priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and warranty submissions.
• Provide accurate information on orders, products, policies.
• Resolve basic concerns while maintaining a positive experience.
• Monitor call tags, hold tickets, and inbox communications.
• Process replacement orders, returns, refunds, and exchanges.
• Coordinate with manufacturers and dealers for warranty claims.
• Prepare rebate submissions and warranty admin.
• Track deliveries and returns to ensure timely resolution.
• Support cross-functional teams with admin tasks.
• Maintain records of customer interactions and warranty processing.

Skills

Call center experience

Customer service

Microsoft Office

Verbal communication

Written communication

Problem solving

Active listening

Negotiation

Attention to detail

Organizational skills

Multi-tasking

Adaptability

Learning new systems

Education

High School Diploma

Experience considered in lieu of education

Tools

Microsoft Office

Job description

Overview

Wholesale Customer Care Specialist I PT (9-2:30)

Employment Type: Part-Time

Location: South Bend, IN (On-Site)

Hourly, Non-Exempt, Starting at $18

About the Role

The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.

At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.

What You'll Do

Customer Service & Support

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Monitor and manage call tags, hold tickets, and general customer service inbox communications.

Order & Warranty Processing

• Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
• Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
• Prepare rebate submissions and assist with warranty-related administrative processes.
• Track customer order deliveries and return shipments to ensure timely resolution and communication.

Collaboration & Administrative Support

• Support cross-functional teams with miscellaneous administrative and operational tasks.
• Maintain accurate records and documentation related to customer interactions and warranty processing.
• Assist with departmental initiatives and projects as assigned.

What We're Looking For

Required Qualifications

• Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
• General knowledge of Microsoft Office applications.
• Strong customer-service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Effective problem-solving, active listening, and negotiation abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Demonstrated initiative and willingness to learn new systems and processes.
• Ability to quickly adapt to changing priorities and technology.

Education

• High school diploma or equivalent required.
• Equivalent combination of education and experience may be considered.

Schedule

Work Days

• Monday through Friday

Work Hours

• Normal schedule is 9:00 a.m. to 2:30 p.m.

Why Join Tire Rack?

At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.

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