Customer Care Specialist I 11-8

Tire Rack; South Bend (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Tire Rack is seeking a Wholesale Customer Care Specialist I (11-8) to join our South Bend, IN on-site team. You will serve as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while delivering a positive experience for customers, dealers, and manufacturers.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Strong communication, problem-solving, and the ability to adapt to changing priorities are

Qualifications

• Minimum of one year in a call center, customer service, or e-commerce environment.
• General knowledge of Microsoft Office applications.
• Strong customer-service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Effective problem-solving, active listening, and negotiation abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated initiative and willingness to learn new systems and processes.
• Ability to quickly adapt to changing priorities and technology.

Responsibilities

• Respond to customer inquiries via phone, email, and warranty submissions in a professional manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns while maintaining a positive experience.
• Monitor call tags, hold tickets, and general customer service inbox communications.
• Process replacement orders, returns, refunds, and exchanges per policy.
• Coordinate with manufacturers and dealers for warranty claims documentation.
• Prepare rebate submissions and assist with warranty-related processes.
• Track deliveries and returns to ensure timely resolution and communication.
• Support cross-functional teams with administrative tasks and maintain records.
• Assist with departmental initiatives and projects.

Skills

Customer service

Call center

Microsoft Office

Communication

Problem-solving

Attention to detail

Organizational skills

Multitasking

Adaptability

Initiative

Education

High school diploma or equivalent

Job description

Wholesale Customer Care Specialist I (11-8)

Employment Type Full-Time

Location South Bend, IN (On-Site)

Hourly, Non-Exempt, Starting at $18 / hour (plus a shift bonus of $4/hour)

About The Role

The Wholesale Customer Care Specialist I plays a key role in supporting Tire Rack's wholesale tire business by delivering exceptional service to customers, dealers, and manufacturer partners. This position serves as a frontline resource for customer inquiries, warranty processing, order support, and issue resolution while ensuring a positive customer experience.

The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. This role requires strong communication skills, problem-solving abilities, and a commitment to providing accurate information and timely support across multiple communication channels.

At Tire Rack, we operate with the values of IOOGA — Integrity, Our People, Our Customers, Growth, and Attitude.

What You'll Do

Customer Service & Support

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Monitor and manage call tags, hold tickets, and general customer service inbox communications.

Order & Warranty Processing

• Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
• Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
• Prepare rebate submissions and assist with warranty-related administrative processes.
• Track customer order deliveries and return shipments to ensure timely resolution and communication.

Collaboration & Administrative Support

• Support cross-functional teams with miscellaneous administrative and operational tasks.
• Maintain accurate records and documentation related to customer interactions and warranty processing.
• Assist with departmental initiatives and projects as assigned.

Required Qualifications

What We're Looking For

• Minimum of one (1) year of experience in a call center, customer service, or e-commerce environment.
• General knowledge of Microsoft Office applications.
• Strong customer-service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Effective problem-solving, active listening, and negotiation abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Demonstrated initiative and willingness to learn new systems and processes.
• Ability to quickly adapt to changing priorities and technology.

Education

• High school diploma or equivalent required.
• Equivalent combination of education and experience may be considered.

Schedule

Work Days

• Monday through Friday
• Occasional Saturdays and Sundays may be required based on business needs

Work Hours

• Normal schedule is 1100 a.m. to 800 p.m.
• Additional hours may be required as business needs dictate

Why Join Tire Rack?

At Tire Rack, you'll join a team dedicated to delivering outstanding customer experiences while supporting one of the most trusted names in the tire industry. We offer opportunities for professional growth, a collaborative work environment, and the chance to make a meaningful impact on our customers and business every day.

If you're passionate about helping customers, enjoy solving problems, and want to grow your career with a company that values Integrity, Our People, Our Customers, Growth, and Attitude, we'd love to hear from you.

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