Wholesale Customer Care & Order Support - Entry Level

Tire Rack; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Tire Rack in South Bend, IN is seeking a Wholesale Customer Care Specialist I for an on-site role from 8:00 a.m. to 5:00 p.m., Monday through Friday with potential weekend coverage as needed.

The position offers hourly compensation starting at $18 and requires strong communication, problem-solving skills, and a customer-focused mindset. The role focuses on handling inquiries via phone, email, and warranty submissions, processing orders and warranties, and coordinating with manufacturers and

Qualifications

• Minimum of one year of experience in a call center, customer service, or e-commerce.
• Proficient with Microsoft Office applications.
• Excellent verbal and written communication.
• Strong problem-solving and active listening.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to learn new systems and processes.
• Adaptable to changing priorities and technology.

Responsibilities

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Monitor and manage call tags, hold tickets, and general customer service inbox communications.
• Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
• Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
• Prepare rebate submissions and assist with warranty-related administrative processes.
• Track customer order deliveries and return shipments to ensure timely resolution and communication.
• Support cross-functional teams with miscellaneous administrative and operational tasks.
• Maintain accurate records and documentation related to customer interactions and warranty processing.
• Assist with departmental initiatives and projects as assigned.

Skills

Customer service

Call center experience

Communication

Problem solving

Active listening

Negotiation

Attention to detail

Organizational skills

Multi-tasking

Adaptability

Willingness to learn

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Tire Rack in South Bend, IN is seeking a Wholesale Customer Care Specialist I for an on-site role from 8:00 a.m. to 5:00 p.m., Monday through Friday with potential weekend coverage as needed.

The position offers hourly compensation starting at $18 and requires strong communication, problem-solving skills, and a customer-focused mindset. The role focuses on handling inquiries via phone, email, and warranty submissions, processing orders and warranties, and coordinating with manufacturers and