Wholesale Care Specialist I — On‑Site, 9–6

Tire Rack; South Bend (IN); On-site; USD 25,000 - 30,000; Full time

Job summary

Tire Rack in South Bend, IN is hiring a Wholesale Customer Care Specialist I to join our on-site team. You will respond to customer inquiries, manage warranty submissions, process orders, and support dealers and manufacturer partners with professionalism.

This role emphasizes excellent communication, problem solving, and accuracy across phone, email, and live chat, while maintaining Tire Rack's values of Integrity, Our People, Our Customers, Growth, and Attitude.

Qualifications

• Minimum of one year of experience in a call center, customer service, or e-commerce environment.
• General knowledge of Microsoft Office applications.
• Strong customer-service mindset with a commitment to delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Effective problem-solving, active listening, and negotiation abilities.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work efficiently in a fast-paced environment.
• Demonstrated initiative and willingness to learn new systems and processes.
• Ability to quickly adapt to changing priorities and technology.

Responsibilities

• Respond to customer inquiries via phone, email, and warranty submissions in a professional and timely manner.
• Provide accurate information regarding orders, products, policies, and procedures.
• Resolve basic customer concerns and complaints while maintaining a positive customer experience.
• Monitor and manage call tags, hold tickets, and general customer service inbox communications.
• Process replacement orders, returns, refunds, and exchanges in accordance with company policies and procedures.
• Coordinate with tire manufacturers and dealers to gather documentation and information required for warranty claims.
• Prepare rebate submissions and assist with warranty-related administrative processes.
• Track customer order deliveries and return shipments to ensure timely resolution and communication.

Skills

Customer service

Communication skills

Problem solving

Active listening

Microsoft Office

Organization

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Tire Rack in South Bend, IN is hiring a Wholesale Customer Care Specialist I to join our on-site team. You will respond to customer inquiries, manage warranty submissions, process orders, and support dealers and manufacturer partners with professionalism.

This role emphasizes excellent communication, problem solving, and accuracy across phone, email, and live chat, while maintaining Tire Rack's values of Integrity, Our People, Our Customers, Growth, and Attitude.