White-Glove Real Estate Customer Success (Hybrid)

Realtor.com; Scottsdale (AZ); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k) match

Paid holidays

PTO

Tuition reimbursement

Volunteer time off

Snacks in office

Job summary

Realtor.com is seeking a Customer Success Specialist in Scottsdale to represent the brand across inbound and outbound communications, delivering white-glove service to premium clients during the home-buying or selling process.

This hybrid role requires 2+ years in a call-center or high-volume setting, strong communication, and problem-solving skills. You will join a culture focused on development, collaboration, and delivering exceptional consumer experiences.

Qualifications

• 2+ years in a phone-based call center or high-volume environment.
• Experience in real estate, mortgage, insurance, or SaaS onboarding preferred.
• Exceptional verbal communication and conflict resolution.

Responsibilities

• Represent Realtor.com in professional inbound/outbound communications.
• Make 300+ outbound/inbound warm calls daily to identify needs and provide white-glove service.
• Discover consumer goals, budget, timeline, and preferences to connect with pros.
• Collaborate in a team setting and work independently when needed.
• Determine client needs through active listening and questioning.
• Move business forward by connecting consumers with real estate professionals.
• Flexibility for late evening or weekend shifts.
• Read and speak English fluently; Spanish is a bonus.

Skills

Phone-based work

CRM experience

Verbal communication

Conflict resolution

Empathy

High-volume environment

Tech-savvy

Tools

CRM software

Soft phone

Dynamic scripting tools

Job description

Realtor.com is seeking a Customer Success Specialist in Scottsdale to represent the brand across inbound and outbound communications, delivering white-glove service to premium clients during the home-buying or selling process.

This hybrid role requires 2+ years in a call-center or high-volume setting, strong communication, and problem-solving skills. You will join a culture focused on development, collaboration, and delivering exceptional consumer experiences.