Hybrid Real Estate Support & Customer Care Pro

Realtor.com; Scottsdale (AZ); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Rx, dental, and vision

Family benefits

Paid holidays

Volunteer time off

401(k) with company match

Tuition reimbursement

Financial planning sessions

Student debt match

Snacks and refreshments

Job summary

Realtor.com in Scottsdale, AZ is seeking a RDC+ Customer Care Representative to support real estate agents and MLS partners via email, phone, and chat. You will troubleshoot product and data issues and collaborate with Product and Engineering to ensure a reliable, high-quality user experience.

You should have 2+ years of customer service experience, strong attention to detail, and familiarity with Realtor.com products.

Qualifications

• Minimum 2 years of customer service experience in a call center environment.
• Strong attention to detail and ability to handle multiple tasks.
• Extensive knowledge of Realtor.com products.
• Organized with capacity to manage fluctuating workload.
• Strong research and technical skills; comfortable with Chrome/Firefox.

Responsibilities

• Answer incoming customer inquiries via phone, email, and chat.
• Maintain professionalism and establish positive rapport with customers.
• Stay updated on product knowledge and company policies.
• Communicate clearly and reproduce issues with steps and details.
• Log feedback and contribute to issue resolution with teams.

Skills

Customer service

Problem solving

Communication

Attention to detail

Team player

Technical aptitude

Tools

Chrome

Firefox

CRM systems

Job description

Realtor.com in Scottsdale, AZ is seeking a RDC+ Customer Care Representative to support real estate agents and MLS partners via email, phone, and chat. You will troubleshoot product and data issues and collaborate with Product and Engineering to ensure a reliable, high-quality user experience.

You should have 2+ years of customer service experience, strong attention to detail, and familiarity with Realtor.com products.