Hybrid Customer Care Rep — Real Estate Tech, $19.50/hr + Bonuses

Realtor.com; Phoenix (AZ); Híbrido; USD 40.000 - 46.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

401(k)

PTO & holidays

Volunteer time off

Tuition reimbursement

Resumo da vaga

Realtor.com in Scottsdale, AZ is hiring a Customer Care Representative for our hybrid in-office role, three days per week. You will be the primary contact for real estate agents and brokers, delivering world-class service while addressing product questions, software issues, and billing inquiries.

We value Real Purpose, Real Ambition and Real Ownership, and offer strong pay ($19.50/hour) plus up to $400 monthly bonus, plus benefits, 401(k), PTO, and more.

Qualificações

• Minimum two years of call center experience.
• Must be willing to work in a heavy phone-based environment.
• Must be able to work in office 3 days per week.
• Typing 35-40 WPM minimum.
• Excellent communication skills, both verbal and written.

Responsabilidades

• Provide world-class customer service to real estate professionals.
• Troubleshoot software issues and address billing inquiries.
• Update customer information in Salesforce with detailed notations.
• Meet or exceed productivity and service quality goals.
• Collaborate with management and teammates to optimize processes.
• Attend training and adapt to high-volume inbound calls.

Conhecimentos

Call center

Customer service

Communication

Multitasking

Formação

High School diploma or equivalent

Ferramentas

Salesforce

Gmail

G Suite

MS Office

Chrome

Descrição da vaga

Realtor.com in Scottsdale, AZ is hiring a Customer Care Representative for our hybrid in-office role, three days per week. You will be the primary contact for real estate agents and brokers, delivering world-class service while addressing product questions, software issues, and billing inquiries.

We value Real Purpose, Real Ambition and Real Ownership, and offer strong pay ($19.50/hour) plus up to $400 monthly bonus, plus benefits, 401(k), PTO, and more.