White-Glove IT Support Analyst

Summit Staffing Partners; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Summit Staffing Partners is seeking an IT Support Consultant for a prestigious mid-sized investment banking firm in Midtown Manhattan. The role involves providing technical support for Microsoft 365, hardware, and software, while assisting with onboarding/offboarding tasks.

The ideal candidate will have a Bachelor's degree in IT or related field and 1-3 years of experience. Strong communication skills and a professional demeanor are essential for delivering white-glove support to all employees.

Qualifications

• Bachelor’s degree required in Information Technology, Information Systems, or a related discipline.
• 1-3 years of IT support / desktop support / help desk experience.
• Professional, polished demeanor with strong customer service skills.

Responsibilities

• Provide day-to-day technical support for Microsoft 365, hardware, software, desktops, laptops, printers, and mobile devices.
• Troubleshoot general end-user issues in a fast-paced corporate environment.
• Support conference room technology, VPN/connectivity issues, and remote access needs.

Skills

Technical support for Microsoft 365

Troubleshooting end-user issues

Customer service skills

Interpersonal communication

Education

Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

VPN technology

Job description

Summit Staffing Partners is seeking an IT Support Consultant for a prestigious mid-sized investment banking firm in Midtown Manhattan. The role involves providing technical support for Microsoft 365, hardware, and software, while assisting with onboarding/offboarding tasks.

The ideal candidate will have a Bachelor's degree in IT or related field and 1-3 years of experience. Strong communication skills and a professional demeanor are essential for delivering white-glove support to all employees.