White-Glove Freight Support Specialist

Ctsgb; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Ctsgb is seeking a Customer Service Rep responsible for serving as the primary contact for shipment-related inquiries and tracking freight effectively. This role will involve coordinating with dispatch and providing 24/7 on-call support.

The ideal candidate will have strong interpersonal skills and a solid knowledge of FMCSR and DOT requirements. The company promotes a strong commitment to safety and employee well-being.

Qualifications

• Strong interpersonal skills in regards to interface with employees and client.
• A strong commitment to safety and concerns of our employees.
• Strong knowledge of FMCSR and DOT requirements.

Responsibilities

• Serve as a primary customer contact for shipment-related inquiries.
• Track freight from pickup through delivery and provide proactive updates.
• Process and monitor EDI transactions accurately and timely.
• Identify and communicate service issues or delays immediately.
• Coordinate with dispatch, drivers, and operations to resolve issues.
• Monitor and report on-time pickups and delivery performance.
• Ensure white glove delivery service procedures are met.
• Track shipment revenue and support operational reporting.
• Provide 24/7 on-call support for assigned freight and customers.
• Prepare quarterly business reviews.

Skills

Strong interpersonal skills

Knowledge of FMCSR

Knowledge of DOT requirements

Job description

Ctsgb is seeking a Customer Service Rep responsible for serving as the primary contact for shipment-related inquiries and tracking freight effectively. This role will involve coordinating with dispatch and providing 24/7 on-call support.

The ideal candidate will have strong interpersonal skills and a solid knowledge of FMCSR and DOT requirements. The company promotes a strong commitment to safety and employee well-being.