Logistics Customer Service Specialist — On‑Demand & Freight Support

Now-Courier; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health care

401k/profit sharing

Paid time off

Employee events

Corporate philanthropy

Job summary

NOW Courier seeks a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations with timely, professional communication throughout shipments. You will coordinate with drivers and operations to ensure on-time performance, SLA compliance, and high customer satisfaction.

The role requires an Associate’s Degree or equivalent and two years of related experience, with strong organizational and communication skills and proficiency in TMS and MS Office.

Qualifications

• Associate degree or equivalent with related experience.
• Strong organizational and communication skills.
• Familiarity with DOT hours-of-service concepts.

Responsibilities

• Deliver the customer experience across touch points and channels.
• Serve as a link between customers, drivers, and operations.
• Provide proactive shipment updates for on-demand and scheduled loads.
• Communicate ETAs, delays, and exceptions to prevent escalations.
• Enter and update shipment details in the TMS and keep records audit-ready.
• Process PODs, bills of lading, and other documents timely.
• Assist Sales to onboard new customers and promote services.

Skills

Customer communications

Time management

TMS experience

Attention to detail

Interpersonal skills

Driver coordination

Education

Associate’s Degree (A.A.) or equivalent

Tools

TMS

GPS tracking

MS Office

Job description

NOW Courier seeks a Customer Service Representative to support on-demand courier, expedited, semi, and flatbed operations with timely, professional communication throughout shipments. You will coordinate with drivers and operations to ensure on-time performance, SLA compliance, and high customer satisfaction.

The role requires an Associate’s Degree or equivalent and two years of related experience, with strong organizational and communication skills and proficiency in TMS and MS Office.