Weekend Freight & Customer Care Specialist

Ctsgb; Green Bay (WI); On-site; USD 30,307 - 38,572; Part time

Job summary

Contract Transport Services is seeking a Weekend Transportation Specialist in Green Bay, WI. You will handle shipment inquiries, track orders, resolve delivery issues, and provide estimated arrival times, acting as the liaison between customers and the company throughout the delivery process.

The role emphasizes safety, FMCSR and DOT compliance, plus proactive communication with drivers and customers to ensure on-time performance. Schedule includes on-call weekends and in-office hours.

Qualifications

• Strong interpersonal skills for interfacing with employees and clients.
• A strong commitment to safety and the welfare of our employees.
• Strong knowledge of FMCSR and DOT requirements.

Responsibilities

• Serve as a primary customer contact for shipment-related inquiries.
• Track freight from pickup through delivery and provide proactive updates.
• Process and monitor EDI transactions accurately and timely.
• Identify and communicate service issues, delays, or risks immediately.
• Coordinate with drivers and customers to resolve issues.
• Monitor and report on-time pickups and delivery performance.

Skills

Strong interpersonal skills

Safety commitment

FMCSR and DOT knowledge

Job description

Contract Transport Services is seeking a Weekend Transportation Specialist in Green Bay, WI. You will handle shipment inquiries, track orders, resolve delivery issues, and provide estimated arrival times, acting as the liaison between customers and the company throughout the delivery process.

The role emphasizes safety, FMCSR and DOT compliance, plus proactive communication with drivers and customers to ensure on-time performance. Schedule includes on-call weekends and in-office hours.