Customer Service Representative

Ctsgb; Green Bay (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Ctsgb is seeking a Customer Service Rep responsible for serving as the primary contact for shipment-related inquiries and tracking freight effectively. This role will involve coordinating with dispatch and providing 24/7 on-call support.

The ideal candidate will have strong interpersonal skills and a solid knowledge of FMCSR and DOT requirements. The company promotes a strong commitment to safety and employee well-being.

Qualifications

• Strong interpersonal skills in regards to interface with employees and client.
• A strong commitment to safety and concerns of our employees.
• Strong knowledge of FMCSR and DOT requirements.

Responsibilities

• Serve as a primary customer contact for shipment-related inquiries.
• Track freight from pickup through delivery and provide proactive updates.
• Process and monitor EDI transactions accurately and timely.
• Identify and communicate service issues or delays immediately.
• Coordinate with dispatch, drivers, and operations to resolve issues.
• Monitor and report on-time pickups and delivery performance.
• Ensure white glove delivery service procedures are met.
• Track shipment revenue and support operational reporting.
• Provide 24/7 on-call support for assigned freight and customers.
• Prepare quarterly business reviews.

Skills

Strong interpersonal skills

Knowledge of FMCSR

Knowledge of DOT requirements

Job description

The Customer Service Rep is responsible for the following duties.

1. Serve as a primary customer contact for shipment-related inquiries.

2. Track freight from pickup through delivery and provide proactive updates.

3. Process and Monitor EDI transactions accurately and timely.

4. Identify and communicate service issues, delays, or risks immediately.

5. Coordinate with dispatch, drivers and operations to resolve issues.

6. Monitor and report on-time pickups and delivery performance.

7. Ensure that white glove delivery service procedures are being met.

8. Track shipment revenue and support operational reporting.

9. Provide 24/7 on-call support for assigned freight and customers.

10. Prepare quarterly business reviews.

Required Qualifications:

• Strong interpersonal skills in regards to interface with employees and client.
• A strong commitment to safety, care and concerns of our employees.
• Strong Knowledge of FMCSR and DOT requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.