White-Glove Desktop Support Engineer for Executives

Ampstek

Charlotte (NC)

On-site

USD 52,000 - 68,000

Full time

35 hours ago

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Job summary

Ampstek seeks an experienced Desktop Support Engineer to support ELT users in a high-end premium retail environment. You will deliver White Glove care, ensuring minimal downtime and clear communication with VIP executives.

Responsibilities include hardware/software installation, troubleshooting across desktops, networks and applications, and proactive issue resolution. Strong customer focus and executive presence are essential for success in this role.

Qualifications

Experience as Desktop Support Engineer or similar role.
Strong Windows OS and basic networking knowledge.
Excellent communication and customer-focused mindset.

Responsibilities

Provide first- and second-level support to end users.
Install, configure, and upgrade hardware, software, and peripherals.
Troubleshoot desktops, laptops, printers, networks and applications.
Perform system maintenance, diagnostics, and updates as required.
Manage user accounts, permissions, and workstation configurations.
Resolve issues through remote troubleshooting tools when required.
Document issues, resolutions and maintain logs for future reference.
Coordinate with internal teams or external vendors for unresolved issues.
Ensure minimal downtime by proactively identifying and resolving potential issues.