White-Glove Deskside IT Support Tech II

Stefanini North America and APAC; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Stefanini University training

Job summary

Stefanini North America and APAC seeks an on-site Deskside Support Technician to provide Windows 11, Office 365, and hardware support in a corporate environment in Houston. You will stage, provision, and deploy IT systems to end users, diagnose and resolve issues, configure mobile devices and AV equipment, and troubleshoot VPN/VDI connectivity.

You will follow knowledge base articles, communicate technical concepts to non-technical audiences, and participate in asset management, with

Qualifications

• 2+ years corporate deskside support or equivalent experience.
• Experience with Windows 11, Office 365, hardware deployment and imaging.
• Ability to troubleshoot VPN/VDI connectivity and remote tools.
• Strong verbal and written communication to non-technical audiences.
• Familiarity with SCCM, Intune and remote desktop support.
• On-site presence at Stefanini locations and client sites.

Responsibilities

• Provide Windows 11, Microsoft Office/365 suite, and hardware support onsite.
• Stage, provision, and deploy IT systems to end users.
• Diagnose, troubleshoot, and implement fixes for a variety of technologies.
• Configure, troubleshoot, and deploy mobile devices and AV equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow KB articles and Best Practices; work in a team or independently.
• Communicate technical information to non-technical audiences.
• Perform smart hands remote support and white glove service.
• Inventory management and asset auditing.

Skills

+2 years corporate deskside support or

Windows 11 support

Office 365 / Microsoft 365

Hardware support

Troubleshooting VPN/VDI

Mobile devices & AV equipment

KB/Best Practices adherence

Clear communication to non-technical

Remote/onsite support (Smart Hands)

Asset management / auditing

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

SCCM

Intune

Remote desktop tools

Job description

Stefanini North America and APAC seeks an on-site Deskside Support Technician to provide Windows 11, Office 365, and hardware support in a corporate environment in Houston. You will stage, provision, and deploy IT systems to end users, diagnose and resolve issues, configure mobile devices and AV equipment, and troubleshoot VPN/VDI connectivity.

You will follow knowledge base articles, communicate technical concepts to non-technical audiences, and participate in asset management, with