Deskside Technician II - White-Glove IT Support

Stefanini North America and APAC; Chicago (IL); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Professional development opportunities

Job summary

Stefanini North America and APAC is seeking an experienced IT Support professional in Chicago to provide executive-level service and robust technical support. You will manage a range of devices (Mac/PC, mobile), administer AD/Office 365, and coordinate across Zoom, SharePoint, Teams, and Outlook.

This role emphasizes strong communication and proactive problem-solving in a global IT environment. You will handle incident resolution, onboarding/offboarding, asset management, and contribute to IT

Qualifications

• Experience supporting Mac OS and Windows OS in a corporate setting.
• Strong Active Directory and Office 365 administration skills.
• Proven ability to manage SaaS apps, Okta SSO/MFA, and MDM (Workspace One).
• Experience with ServiceNow ticketing and remote support readiness.

Responsibilities

• Executive Support: provide proactive white glove service to C-level executives and assistants.
• Technical Support: deliver Level 2/3 support for a distributed user base across locations.
• Device Management: manage Mac and PC devices, iPhones, iPads, and peripherals.
• IT Ticketing & Workflow: handle ServiceNow tickets from resolution to process improvement.
• Asset Management: oversee lifecycle of IT assets and inventory.
• Onboarding & Offboarding: execute new hire onboarding and offboarding procedures.
• Documentation & Training: create/update IT docs and user knowledge bases.
• Project Management: participate in IT renovations, moves, and new system implementations.
• Mobile Device Management: support cell phones and line transfers.
• Collaboration Tools: integrate Zoom, SharePoint, Teams, Outlook Calendar.

Skills

MacOS & Windows OS

Active Directory & Office 365

SaaS apps administration

Okta SSO/MFA

Workspace One MDM

ServiceNow ticketing

Communication skills

Remote support

Education

High School Diploma

Tools

ServiceNow

Zoom

SharePoint

Microsoft Teams

Outlook

Job description

Stefanini North America and APAC is seeking an experienced IT Support professional in Chicago to provide executive-level service and robust technical support. You will manage a range of devices (Mac/PC, mobile), administer AD/Office 365, and coordinate across Zoom, SharePoint, Teams, and Outlook.

This role emphasizes strong communication and proactive problem-solving in a global IT environment. You will handle incident resolution, onboarding/offboarding, asset management, and contribute to IT