WFM Solutions Architect (Techno-Functional Lead)

Hispanic Alliance for Career Enhancement

Helena (MT)

On-site

USD 106,605 - 284,280

Full time

14 days+

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Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead end-to-end scheduling and labor forecasting across demand planning and staffing. You will collaborate with business stakeholders, product, engineering, and vendors to design scalable WFM solutions.

The ideal candidate brings deep hands-on experience configuring WFM platforms (Infor, UKG, Legion) and a strong grasp of forecasting concepts, with the ability to translate business needs into governed

Qualifications

7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
6+ years' experience configuring, customizing, and debugging WFM solutions.
5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
3+ years' partnering with SaaS vendors to deliver business outcomes.
3+ years working in Agile environments with experience in change management and vendor negotiation.
3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

Lead discovery workshops with business stakeholders to understand demand drivers, seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements.
Drive fit-gap analysis across vendor/product options and current-state tools; recommend the functional approach with clear tradeoffs.
Design forecasting workflows and operating model to produce reliable demand and staffing plans.
Define scheduling design patterns and constraints to reflect business realities and compliance.
Establish solution guardrails for accuracy, auditability, and transparency in totals and exceptions.
Partner with engineering leads to translate designs into configuration and build plans.
Own functional delivery including configuring and customizing vendor applications.
Drive end-to-end lifecycle for enhancements, defects, and releases with proper documentation in tracking tools.
Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage; partner on dashboards.
Serve as the functional lead across HR, operations, and technology to drive alignment and adoption.
Support training strategy and enablement materials for business users.