WFM Solutions Architect: Techno-Functional Leader

CVS Health

Montgomery (AL)

On-site

USD 106,605 - 284,280

Full time

14 days+

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Benefits offered by this job

Bonus eligibility

Comprehensive benefits

Equity award program

Job summary

CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering with business stakeholders, product, engineering, and vendors.

The ideal candidate brings hands-on expertise configuring and optimizing WFM platforms (Infor WFM/Workbrain, UKG, Legion),

Qualifications

7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
6+ years' experience configuring, customizing, and debugging WFM solutions.
5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
3+ years' partnering with SaaS vendors to deliver business outcomes.
3+ years working in Agile environments with experience in change management and vendor negotiation.
3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
Establish solution guardrails for accuracy, auditability, and transparency; collaborate with engineering to convert designs into configuration and build plans.