BYOD Remote Customer Service

AppleOne Employment Services; United States; Remote; USD 37,000 - 42,000; Part time

Benefits offered by this job

Paid training

Remote work

Temporary contract

Job summary

AppleOne Employment Services seeks Remote Customer Service Representatives for a contract healthcare enrollment support role serving individuals and families in New Jersey. This BYOD remote position emphasizes helping others, navigating systems, and delivering professional support in a fast-paced call center.

Training is paid with structured onboarding and guided call handling. You will work from home assisting callers with healthcare coverage questions, applications, and enrollment support.

Qualifications

• Provide healthcare enrollment support over the phone and online.
• Enter and update customer data and enrollment details accurately.
• Navigate multiple computer systems while assisting callers.
• Complete paid training and adhere to a full attendance policy.
• Must reside in New Jersey and have a suitable home office setup.

Responsibilities

• Answer incoming calls with a friendly, accurate enrollment support.
• Assist callers with applications, eligibility questions, plan information, and enrollment procedures.
• Update customer information and document interactions.
• Protect confidential information per privacy procedures.
• Support Open Enrollment shifts, including weekends.

Skills

Customer service

Call center

Data entry

Computer navigation

Multitasking

Education

High school diploma or GED

Tools

Windows 11

Two monitors

Job description

Job Summary

We are seeking Remote Customer Service Representatives for a contract healthcare enrollment support opportunity serving individuals and families across New Jersey. This BYOD remote customer service role is ideal for candidates who enjoy helping others, are comfortable navigating computer systems, and can provide professional support in a fast-paced call center environment. This opportunity offers paid training, structured onboarding, and supported call handling to help you succeed. You will work from home while assisting callers with important healthcare coverage questions, applications, and enrollment support. Candidates must reside in New Jersey and have the required home office equipment. English-speaking and bilingual English/Spanish candidates are encouraged to apply.

Key Responsibilities

• Answer incoming customer calls and provide friendly, accurate healthcare enrollment support.
• Assist callers with healthcare coverage applications, eligibility questions, plan information, and enrollment procedures.
• Update customer information, process account changes, and document interactions accurately.
• Navigate multiple computer systems while speaking with customers and resolving concerns.
• Protect confidential customer information and follow established privacy and compliance procedures.
• Provide professional support during open enrollment, including assigned shifts that may include weekends.

Compensation and Benefits

• Pay: $18.00 per hour for English-speaking representatives.
• Bilingual Pay: $19.00 per hour for English/Spanish representatives.
• Job Type: Contract/Temporary.
• Work Arrangement: 100 percent remote for candidates residing in New Jersey.
• Paid Training: Monday through Friday, 8:00 AM to 4:30 PM EST.
• Training Duration: 17 business days, followed by 8 business days of supported call handling.
• Start Dates: November 2 and November 16, 2026.
• Open Enrollment Hours: Monday through Friday, 8:00 AM to 8:00 PM EST, Saturday, 8:00 AM to 5:00 PM EST, with some Sundays and extended hours possible toward the end of open enrollment.

Required Qualifications and Skills

• Support healthcare enrollment calls and assist customers with coverage-related questions.
• Process customer information, account updates, and application details accurately.
• Use multiple computer systems while maintaining a professional customer experience.
• Complete required paid training and supported call handling with full attendance.
• Must currently reside in New Jersey.
• High school diploma or GED required.
• At least 6 months of relevant work experience required.
• Customer service, call center, or healthcare support experience is helpful.
• Strong communication, data entry, and computer navigation skills required.
• Ability to multitask while providing accurate and courteous customer support.
• Must be comfortable working independently in a remote environment.
• Must have a Windows 11 computer that meets project technical specifications.
• Second monitor is required.
• Must have reliable, traditional wired home internet service, not cellular-based internet.
• Must have a private, quiet workspace free from background noise and distractions.
• Must have a smartphone capable of supporting Microsoft Authenticator.
• Must be able to participate in video interviews, screen sharing, and equipment verification.
• Must be available for the full 17-day training period and 8-day nesting period with no planned time off.
• Must be flexible to work assigned shifts during open enrollment hours, including possible weekends.

Preferred Qualifications

• Bilingual English/Spanish skills preferred and qualify for the higher pay rate.
• Previous remote call center experience preferred.
• Previous healthcare, benefits, insurance, or enrollment support experience preferred.
• Experience handling high-volume inbound calls is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.