WFDevelopment LMS & Automation Specialist

Premier Inn Hotels LLC (UAE); Banks (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

OTSI(Object Technology Solutions, Inc) is seeking a WFDevelopment Specialist 2 for an onsite role in Banks, Idaho. The role focuses on workforce development, learning technology, and customer support with automation experience as a strong advantage.

You will work across LMS platforms and enterprise learning tech to improve operations. Ideal candidates bring a background in learning platforms, ServiceNow ticketing, and a mindset for process improvement and automation to enhance efficiency and

Qualifications

• Strong workforce development or learning technology background.
• Customer-facing support experience.
• Comfortable working across multiple enterprise learning platforms.
• Problem solver with process improvement & automation mindset.
• Budget-conscious candidates welcomed, experience across LMS/LXP preferred.

Responsibilities

• Provide end-user support for learning platforms and training operations.
• Manage and optimize LMS/LXP configurations and workflows.
• Identify recurring requests and design automation to reduce manual tasks.
• Support onboarding, certification, and learning workflows.
• Collaborate with stakeholders to improve customer experience and productivity.

Skills

Customer service

End-user support

Automation mindset

Process improvement

LMS support

LXP platforms

Analytical thinking

Tools

ServiceNow

LMS platforms

Microsoft Copilot/OpenAI tools

Job description

OTSI(Object Technology Solutions, Inc) is seeking a WFDevelopment Specialist 2 for an onsite role in Banks, Idaho. The role focuses on workforce development, learning technology, and customer support with automation experience as a strong advantage.

You will work across LMS platforms and enterprise learning tech to improve operations. Ideal candidates bring a background in learning platforms, ServiceNow ticketing, and a mindset for process improvement and automation to enhance efficiency and