WF Development

ARTSMARTUK LTD.; Banks (ID); On-site; USD 70,000 - 95,000; Full time

Job summary

Object Technology Solutions, Inc. in Idaho is seeking a WF Development Specialist 2 for an onsite role. The position focuses on workforce development, learning operations, and end-user support across multiple enterprise platforms.

The role emphasizes solving recurring requests, automating processes, and improving learning workflows, with about half of the time spent on customer support and half on automation initiatives.

Qualifications

• Experience in workforce development or learning technology.
• Proven customer-facing support experience in high-volume environments.
• Comfort with multiple enterprise LMS/LXP platforms.
• Strong problem-solving and process-improvement mindset.

Responsibilities

• Provide customer support and manage requests (approximately 50%).
• Develop automation and process-improvement solutions (approximately 50%).
• Support learning platforms and training workflows for workforce development.

Skills

Workforce development

Learning operations

Customer support

ServiceNow

LMS administration

LXP support

Process improvement

Automation mindset

Automation solutions

Tools

ServiceNow

Workday Learning

Degreed

Job description

OTSI (Object Technology Solutions, Inc) has an immediate opening for a WF Development Specialist 2

WF Development Specialist 2 (onsite Role)

MAJOR RESPONSIBILITIES

• This role is best aligned to candidates with a workforce development, learning technology, and customer support background, with automation and AI experience viewed as a strong advantage rather than a strict requirement.

Primary Skill Requirements (Highest Priority)

• Workforce development and learning operations experience.
• Customer service and end-user support in a high-volume environment.
• ServiceNow or similar ticketing/request management systems.
• Learning Management System (LMS) administration and support.
• Experience supporting learning experience platforms (LXP) and enterprise learning technologies.
• Ability to analyze recurring requests and improve operational processes.
• 50% customer support and request management.
• Approximately 50% automation, process improvement, and solution development.
• Support learning platforms, training operations, and workforce development initiatives.
• Develop scalable solutions that increase efficiency and reduce repetitive manual tasks.

QUALIFICATIONS AND EXPERIENCE

• Strong workforce development or learning technology background.
• Demonstrated customer-facing support experience.
• Comfortable working across multiple enterprise learning platforms.
• Problem solver with process improvement and automation mindset.
• Skills and experience are more important than specific job titles.
• Candidates with extensive experience are acceptable if aligned with budget expectations.

Preferred

• Experience with other learning platforms such as Degreed and similar LMS/LXP solutions.
• Application support and troubleshooting.
• Knowledge of onboarding, certification, training, or learning workflows.
• Process documentation and continuous improvement.
• Workday Learning experience (preferred).
• Automation & AI Capabilities (Preferred)
• Experience identifying opportunities to automate manual work.
• Exposure to AI-powered productivity and automation tools.
• Ability to build or support automated workflows that improve customer experience and reduce manual effort.
• Experience with tools such as Microsoft Copilot, OpenAI-based solutions, or similar platforms is desirable but not required.