Automation & AI-Driven WF Development Specialist

ManpowerGroup Global, Inc.

Boise (ID)

On-site

USD 34,000 - 48,000

Full time

14 days+

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Job summary

ManpowerGroup Global, Inc. seeks a WF Development Specialist 2_USD in Boise, ID to join the Operations Support team.

You will provide operational support for workforce development services, applications, and users during US business hours, handling inquiries and coordinating workflows across global stakeholders. You will analyze processes to identify automation opportunities and develop AI-assisted solutions to improve efficiency and customer experience, leveraging tools like ServiceNow,

Qualifications

Experience in enterprise application support and customer service environments.
Familiarity with ticketing systems, LMS, and LXP platforms.
Knowledge of process improvement, workflow optimization, and content governance.
Ability to coordinate with global stakeholders and support project initiatives.
Experience with AI and automation tools such as Microsoft Copilot, Claude, OpenAI solutions, GennieLLM, or Mendix is preferred.

Responsibilities

Provide operational support for Workforce Development services, applications, and users during U.S. business hours.
Manage customer inquiries, support requests, and operational workflows through shared mailboxes, ServiceNow queues, and Workforce Development systems.
Analyze support processes to identify automation opportunities and develop AI-assisted solutions to enhance efficiency and customer experience.
Track requests through completion, ensuring timely and professional communication with customers.
Assist with content retirement, system cleanup activities, and special projects to improve operational workflows.