WF Development

Premier Inn Hotels LLC (UAE); Georgia; Sur place; USD 60 000 - 90 000; Temps partiel

Résumé du poste

OTSI is seeking a WFDevelopment Specialist 2 for an onsite role to support learning platforms and workforce initiatives. The candidate will provide customer service, administer LMS/LXP, and tackle automation opportunities to improve processes.

Experience with learning technology and enterprise platforms is essential, with familiarity in ServicesNow and related tools preferred. The role emphasizes improving efficiency and delivering scalable solutions in a dynamic environment.

Qualifications

• Experience in workforce development or learning technology is required.
• Customer-facing support in a high-volume environment is essential.
• Comfort with multiple enterprise learning platforms and related tools.

Responsabilités

• Deliver customer service and end-user support in a high-volume setting.
• Operate ServiceNow or similar ticketing systems for requests.
• Administer and support LMS and learning platforms (LXP).
• Support enterprise learning technologies and experiences for users.
• Analyze recurring requests and improve operational processes.
• Allocate about 50% of time to automation, process improvement, and solution development.
• Support learning platforms, training operations, and workforce initiatives.
• Develop scalable solutions to increase efficiency and reduce manual tasks.

Connaissances

Customer service

LMS administration

LXP support

Automation mindset

Process improvement

ServiceNow

Outils

ServiceNow

Degreed

Workday Learning

Microsoft Copilot

OpenAI

Description du poste

• Industry Manufacturing, Engineering, Transportation & Logistics
• Job Type Contract
• Required Skills
  • learning management syste...
  • process improvement
  • +5
• City Banks
• State/Province Idaho
• Country United States

About Us

OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services. We help organizations modernize complex technology landscapes, harness the power of data, and build scalable AI-led ecosystems to accelerate innovation and business growth. With over 26 years of experience, we consistently turn complex challenges into success stories through our strong technical capabilities and deep industry knowledge. Our global team of 1,800+ professionals, spread across 6 countries, delivers cutting-edge solutions for customers across Banking, Financial Services, Insurance, Transportation & Logistics, Energy & Utilities, Healthcare & Life Sciences, Government, Hi-Tech, Telecom & Media, Manufacturing, and more.

Our focused technology areas:

• Data & Analytics (Data Architecture, Data Engineering, Data Migration, Data Modernization, Big Data, Analytics and BI)
• Cloud (Cloud Computing, Cloud Migration, Cloud-Native Architecture, Hybrid and Multi-Cloud)
• Quality Engineering (Manual Testing, Non-functional testing, Test Automation, Digital Testing)

Our focused industries and target segments:

• Manufacturing, Transportation, & Logistics
• Energy & Utilities
• Telecom & Media
• Government & Public Sector (FED, SLED, & Partners)
• Hi-Tech

Job Description

OTSI(Object Technology Solutions, Inc) has an immediate opening for a WFDevelopment Specialist 2

WFDevelopment Specialist 2(onsite Role)

MAJORRESPONSIBILITES

• This role is best aligned tocandidates with a workforce development, learning technology, and customersupport background, with automation and AI experience viewed as a strongadvantage rather than a strict requirement.
• Primary Skill Requirements(Highest Priority)
• Customer service and end-usersupport in a high-volume environment.
• ServiceNow or similarticketing/request management systems.
• Learning Management System(LMS) administration and support.
• Experience supporting learningexperience platforms (LXP) and enterprise learning technologies.
• Ability to analyze recurringrequests and improve operational processes.
• Approximately 50% automation,process improvement, and solution development.
• Support learning platforms,training operations, and workforce development initiatives.
• Develop scalable solutions thatincrease efficiency and reduce repetitive manual tasks.

QUALIFICATIONSAND EXPERIENCE

• Strong workforce development orlearning technology background.
• Demonstrated customer-facingsupport experience.
• Comfortable working acrossmultiple enterprise learning platforms.
• Problem solver with processimprovement and automation mindset.
• Skills and experience are moreimportant than specific job titles.
• Candidates with extensiveexperience are acceptable if aligned with budget expectations.

Preferred :

• Experience with other learningplatforms such as Degreed and similar LMS/LXP solutions.
• Application support andtroubleshooting.
• Knowledge of onboarding,certification, training, or learning workflows.
• Process documentation andcontinuous improvement.
• Workday Learning experience(preferred).
• Automation & AICapabilities (Preferred)
• Experience identifyingopportunities to automate manual work.
• Exposure to AI-poweredproductivity and automation tools.
• Ability to build or supportautomated workflows that improve customer experience and reduce manual effort.
• Experience with tools such asMicrosoft Copilot, OpenAI-based solutions, or similar platforms is desirablebut not required.