WF Development Specialist 2_USD

ManpowerGroup Global, Inc.; Boise (ID); On-site; USD 34,000 - 48,000; Full time

Job summary

ManpowerGroup Global, Inc. seeks a WF Development Specialist 2_USD in Boise, ID to join the Operations Support team.

You will provide operational support for workforce development services, applications, and users during US business hours, handling inquiries and coordinating workflows across global stakeholders. You will analyze processes to identify automation opportunities and develop AI-assisted solutions to improve efficiency and customer experience, leveraging tools like ServiceNow,

Qualifications

• Experience in enterprise application support and customer service environments.
• Familiarity with ticketing systems, LMS, and LXP platforms.
• Knowledge of process improvement, workflow optimization, and content governance.
• Ability to coordinate with global stakeholders and support project initiatives.
• Experience with AI and automation tools such as Microsoft Copilot, Claude, OpenAI solutions, GennieLLM, or Mendix is preferred.

Responsibilities

• Provide operational support for Workforce Development services, applications, and users during U.S. business hours.
• Manage customer inquiries, support requests, and operational workflows through shared mailboxes, ServiceNow queues, and Workforce Development systems.
• Analyze support processes to identify automation opportunities and develop AI-assisted solutions to enhance efficiency and customer experience.
• Track requests through completion, ensuring timely and professional communication with customers.
• Assist with content retirement, system cleanup activities, and special projects to improve operational workflows.

Skills

Enterprise app support

Customer service

Ticketing systems

LMS / LXP platforms

AI & automation tools

Tools

ServiceNow

Copilot / OpenAI tools

Mendix

Job description

Our client, a leading organization in workforce development services, is seeking a WF Development Specialist 2_USD to join their team. As a WF Development Specialist 2_USD, you will be part of the Operations Support team supporting global customer service and automation initiatives. The ideal candidate will demonstrate strong problem-solving skills, adaptability, and a proactive attitude, which will align successfully in the organization.

Job Title: WF Development Specialist 2_USD

Location: Boise, ID

Pay Range: $30

What's the Job?

• Provide operational support for Workforce Development services, applications, and users during U.S. business hours.
• Manage customer inquiries, support requests, and operational workflows through shared mailboxes, ServiceNow queues, and Workforce Development systems.
• Analyze support processes to identify automation opportunities and develop AI-assisted solutions to enhance efficiency and customer experience.
• Track requests through completion, ensuring timely and professional communication with customers.
• Assist with content retirement, system cleanup activities, and special projects to improve operational workflows.

What's Needed?

• Experience in enterprise application support and customer service environments.
• Familiarity with ticketing systems, LMS, and LXP platforms.
• Knowledge of process improvement, workflow optimization, and content governance.
• Ability to coordinate with global stakeholders and support project initiatives.
• Experience with AI and automation tools such as Microsoft Copilot, Claude, OpenAI solutions, GennieLLM, or Mendix is preferred.

What's in it for me?

• Opportunity to work with innovative automation and AI solutions that shape the future of workforce development.
• Engage in meaningful projects that improve operational efficiency and customer satisfaction.
• Collaborate with a diverse and inclusive team committed to professional growth.
• Gain experience with leading enterprise systems and automation tools.
• Be part of a supportive organization that values continuous improvement and innovation.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay