Westwood Logistics Dispatcher: Route & Load Coordination

Pillar Logistics; Westwood (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Pillar Logistics in Westwood, MA is seeking an enthusiastic administrative dispatcher to support our third-party logistics operations. The role involves dispatching independent contractors, handling customer calls, and coordinating with internal teams to meet daily operational goals.

The ideal candidate should be proficient in Microsoft Excel, familiar with routing systems, and capable of solving problems to ensure timely deliveries and accurate documentation.

Qualifications

• Geographical knowledge of Westwood, MA and surrounding areas.
• Familiar with Microsoft Word and Excel.
• Routing systems experience.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.

Skills

Geographical knowledge Westwood MA

Microsoft Excel

Routing systems

Customer service

Problem solving

Tools

Routing systems

Job description

Pillar Logistics in Westwood, MA is seeking an enthusiastic administrative dispatcher to support our third-party logistics operations. The role involves dispatching independent contractors, handling customer calls, and coordinating with internal teams to meet daily operational goals.

The ideal candidate should be proficient in Microsoft Excel, familiar with routing systems, and capable of solving problems to ensure timely deliveries and accurate documentation.