Administrative Dispatcher

Pillar Logistics; Westwood (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Pillar Logistics in Westwood, MA is seeking an enthusiastic administrative dispatcher to support our third-party logistics operations. The role involves dispatching independent contractors, handling customer calls, and coordinating with internal teams to meet daily operational goals.

The ideal candidate should be proficient in Microsoft Excel, familiar with routing systems, and capable of solving problems to ensure timely deliveries and accurate documentation.

Qualifications

• Geographical knowledge of Westwood, MA and surrounding areas.
• Familiar with Microsoft Word and Excel.
• Routing systems experience.

Responsibilities

• Dispatch independent contractors to appropriate locations according to customer needs.
• Handle inbound calls from customers and delivery teams.
• Work with customer staff in performing daily duties.
• Consult with managerial personnel to meet operational goals.
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other dispatch responsibilities.
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues.
• Claims examination and process.
• Filing organizational paperwork.

Skills

Geographical knowledge Westwood MA

Microsoft Excel

Routing systems

Customer service

Problem solving

Tools

Routing systems

Job description

Our Company is a national Brokerage Company providing 3 rd party logistics services. An integral part of our service offering is coordinating Independent Motor Carriers to provide home delivery of large appliances and electronics to consumer homes and businesses on behalf of our clients. We are providing top-tier experiences in the Westwood, MA market for a leading retailer of appliances.

We are currently seeking to hire an enthusiastic and motivated individual for our Westwood, MA location. The administrative dispatcher position is a customer service type position. This position will be responsible for managing (populating, auditing, and briefing management) reports and working with routing systems as well as tendering loads, providing dispatch support for independent contractors and performing services.

The ideal candidate will have geographical knowledge of Westwood, MA and surrounding areas, Microsoft excel experience, routing systems experience, the ability to solve problems and provide resolution to issues.

Responsibilities and duties will include but are not limited to:

• Dispatch independent contractors to appropriate locations according to customer needs
• Handle inbound calls from customers and delivery teams
• Work with customer staff in performing daily duties
• Consult with managerial personnel to meet operational goals
• Record and maintain files and records of customer requests, services performed, invoices, expenses reports and other various dispatch responsibilities
• Determine the response needed to effectively and appropriately deal with emergencies, accidents, breakdowns and customer service issues
• Claims examination and process
• Filing organizational paperwork
• Must be familiar with Microsoft Word and Excel