West Coast Retail Training Lead — Travel & Impact

On; Los Angeles (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

11 paid US holidays

PTO package

401k program

Product perks

Job summary

On is seeking a Senior Specialist Retail Training based in LA Century City to shape the West Coast training landscape. You will work with Store Leaders, In-Store Trainers, and the West Coast Area Lead to implement learning strategies that drive business results, with regular travel to stores across the region.

You will drive end-to-end area training, manage a strategic calendar aligned with product launches, and oversee NSO onboarding.

Qualifications

• 3-5 years of experience in a retail training manager or area-level L&D role.
• Proven track record of leading successful training initiatives across an area with multiple store locations.
• Comfortable working autonomously, managing time, priorities, and travel schedules independently.
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats.
• Strong data literacy - able to interpret performance metrics and learning feedback to inform training actions.
• Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach.
• Creative and adaptable - able to develop impactful content with available tools (e.g., Google Suite, Digital Apps).
• Highly organized, proactive, and capable of managing multiple projects across locations simultaneously.
• Excellent communication and interpersonal skills; fluent in English (Spanish is a plus).
• Willing and able to travel extensively within the West Coast (up to 60%) and occasionally may need to travel outside the US.

Responsibilities

• Oversee the end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment, and impact.
• Assess store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders.
• Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality, and customer service excellence initiatives.
• Lead the New Store Opening (NSO) onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact.
• Facilitate high-impact training sessions across formats: in-store, classroom, virtual, and digital (via Digital Training App).
• Design and tailor learning content to local needs, ensuring relevance and scalability.
• Monitor training effectiveness through data analysis, store performance metrics, and learner feedback, adapting programs as needed.
• Drive and monitor adoption of the digital training platform, ensuring integration into daily retail operations.
• Champion and oversee the onboarding journey for new hires (all store leadership levels), ensuring consistent delivery across stores.
• Provide ongoing in-store coaching to individuals and teams, developing key behaviors that elevate customer experience and retail excellence.
• Lead and mentor In-Store Trainers, providing development opportunities, feedback, and clear objectives to enhance their impact.
• Collaborate with cross-functional teams to embed new tools, systems, and programs into daily retail training practices.
• Act as a cultural ambassador and change agent for learning and development across your region.

Skills

Retail training

Data literacy

Communication

Travel readiness

English fluent (Spanish a plus)

Tools

Google Suite

Digital Apps

Job description

On is seeking a Senior Specialist Retail Training based in LA Century City to shape the West Coast training landscape. You will work with Store Leaders, In-Store Trainers, and the West Coast Area Lead to implement learning strategies that drive business results, with regular travel to stores across the region.

You will drive end-to-end area training, manage a strategic calendar aligned with product launches, and oversee NSO onboarding.