Retail Training and Education Specialist

Officina Profumo-Farmaceutica di Santa Maria Novella; New York (NY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Officina Profumo-Farmaceutica di Santa Maria Novella is seeking a Retail Trainer to design and implement standardized training across the US retail network. You will partner with Corporate and Retail teams to ensure product knowledge, brand storytelling, and exceptional customer experiences.

With 3+ years in retail training, you will coach stores, develop market-specific content, and lead training events. Expect up to 50% travel across the US to support stores while maintaining brand standards.

Qualifications

• 3+ years of experience in retail training and sales in beauty or luxury industries.
• Expertise in product knowledge, selling techniques, customer service, and brand storytelling.
• Strong coaching, presentation and communication skills.
• Ability to tailor training to diverse store audiences.
• Proficient in Microsoft Office and related systems.

Responsibilities

• Provide comprehensive training for Retail stores and address store-specific needs.
• Deliver product, selling, and client experience training to boost performance.
• Stay updated on luxury retail trends and best practices to enhance content.
• Collaborate with store personnel to tailor training programs.
• Support and track in-store training activities to ensure quality across locations.
• Work with Retail Managers to assess training effectiveness and implement improvements.
• Manage all retail training events.
• Collaborate with HR and Retail Management to ensure market-specific content and consistency.
• Provide guidance to train Store Managers and all retail staff.
• Travel about 50% to store locations across the US (CA, NV, FL, MA).

Job description

Reporting to the US Retail Manager, this role is responsible for designing, implementing and continuously enhancing standardized training programs across all US retail locations. The position ensures that retail teams develop strong product knowledge, a deep understanding of the brand, and the skills required to deliver a consistent and exceptional customer experience.

Working in close partnership with both Corporate and Retail stakeholders, the Retail Trainer will drive training excellence, foster alignment across the retail network, and ensure consistency in brand standards, messaging, and service execution throughout all stores

Job Responsibilities:

• Provide comprehensive training for Retail stores, identifying and addressing specific needs throughout the adaptation of concepts, delivery methods, and effective follow-up.
• Provide product, selling, and client experience training to enhance team performance and customer engagement.
• Stay updated on luxury retail trends, competitor training strategies, and best practices to continuously enhance training content.
• Work closely with store personnel to understand their unique requirements and tailor training programs accordingly.
• Support and track in-store training activities and tools to ensure consistent high-quality training standards across all store locations.
• Work closely with Retail Managers to assess training effectiveness and implement improvements as needed.
• Manage any/all retail training events
• Collaborate with HR and Retail Management to develop market-specific training content, ensuring compliance and consistency among store locations
• Provide guidance and resources to enhance training of Retail Store Managers and all other retail staff.
• Travel about 50% of the time to store locations across the US (CA, NV, FL, MA)

Requirements:

• 3+ years of experience in retail training and sales, preferably in the beauty or luxury industry.
• Expertise in developing and delivering training programs focused on product knowledge, selling techniques, customer service, and brand storytelling.
• Ability to coach and inspire retail teams, enhancing performance through engaging learning experiences.
• Strong presentation and facilitation skills, with the ability to adapt training methods to diverse audiences.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Proven ability to analyze performance data, identify training needs, and develop alterations that drive results.
• High level of integrity, professionalism, and confidentiality.
• Proficiency in Microsoft Office Suite and similar systems.