Senior Specialist - Retail Training (West)

On; Los Angeles (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

11 paid US holidays

PTO package

401k program

Product perks

Job summary

On is seeking a Senior Specialist Retail Training based in LA Century City to shape the West Coast training landscape. You will work with Store Leaders, In-Store Trainers, and the West Coast Area Lead to implement learning strategies that drive business results, with regular travel to stores across the region.

You will drive end-to-end area training, manage a strategic calendar aligned with product launches, and oversee NSO onboarding.

Qualifications

• 3-5 years of experience in a retail training manager or area-level L&D role.
• Proven track record of leading successful training initiatives across an area with multiple store locations.
• Comfortable working autonomously, managing time, priorities, and travel schedules independently.
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats.
• Strong data literacy - able to interpret performance metrics and learning feedback to inform training actions.
• Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach.
• Creative and adaptable - able to develop impactful content with available tools (e.g., Google Suite, Digital Apps).
• Highly organized, proactive, and capable of managing multiple projects across locations simultaneously.
• Excellent communication and interpersonal skills; fluent in English (Spanish is a plus).
• Willing and able to travel extensively within the West Coast (up to 60%) and occasionally may need to travel outside the US.

Responsibilities

• Oversee the end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment, and impact.
• Assess store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders.
• Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality, and customer service excellence initiatives.
• Lead the New Store Opening (NSO) onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact.
• Facilitate high-impact training sessions across formats: in-store, classroom, virtual, and digital (via Digital Training App).
• Design and tailor learning content to local needs, ensuring relevance and scalability.
• Monitor training effectiveness through data analysis, store performance metrics, and learner feedback, adapting programs as needed.
• Drive and monitor adoption of the digital training platform, ensuring integration into daily retail operations.
• Champion and oversee the onboarding journey for new hires (all store leadership levels), ensuring consistent delivery across stores.
• Provide ongoing in-store coaching to individuals and teams, developing key behaviors that elevate customer experience and retail excellence.
• Lead and mentor In-Store Trainers, providing development opportunities, feedback, and clear objectives to enhance their impact.
• Collaborate with cross-functional teams to embed new tools, systems, and programs into daily retail training practices.
• Act as a cultural ambassador and change agent for learning and development across your region.

Skills

Retail training

Data literacy

Communication

Travel readiness

English fluent (Spanish a plus)

Tools

Google Suite

Digital Apps

Job description

At a Glance

As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the West Coast. Based in our LA Century City store, you’ll work closely with Store Leaders, In-Store Trainers, and the West Coast Area Lead to implement impactful learning strategies that drive business results. You will report directly to the Retail Training Senior Lead - Americas.

With an elevated level of autonomy, you’ll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You’ll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while travelling regularly to stores across your assigned region.

Your Team

You’ll be part of a collaborative regional training team, reporting to the Retail Training Senior Lead Americas and working closely with the Area Lead to drive training excellence across stores on the West Coast. In this role, you’ll be the primary training point of contact for your designated area, partnering directly with store teams, In-Store Trainers, and cross-functional partners to bring global and regional training strategies to life. You’ll also work closely with other Training Specialists.

Your Mission

• Oversee the end-to-end execution of the area training strategy across West Coast stores, ensuring consistency, alignment, and impact
• Assess store performance, identify capability gaps, and prioritize training needs in collaboration with Area and Store Leaders
• Develop and manage a strategic training calendar aligned with business goals, product launches, seasonality, and customer service excellence initiatives
• Lead the New Store Opening (NSO) onboarding process ensuring seamless organisation, facilitator coordination and powerful delivery- adjusting as needed to maximise impact
• Facilitate high-impact training sessions across formats: in-store, classroom, virtual, and digital (via Digital Training App)
• Design and tailor learning content to local needs, ensuring relevance and scalability
• Monitor training effectiveness through data analysis, store performance metrics, and learner feedback, adapting programs as needed
• Drive and monitor adoption of the digital training platform, ensuring integration into daily retail operations
• Champion and oversee the onboarding journey for new hires (all store leadership levels), ensuring consistent delivery across stores
• Provide ongoing in-store coaching to individuals and teams, developing key behaviors that elevate customer experience and retail excellence
• Lead and mentor In-Store Trainers, providing development opportunities, feedback, and clear objectives to enhance their impact
• Collaborate with cross-functional teams to embed new tools, systems, and programs into daily retail training practices
• Act as a cultural ambassador and change agent for learning and development across your region

Your Story

• 3-5 years of experience in a retail training manager or area-level L&D role, with increasing levels of responsibility
• Proven track record of leading successful training initiatives across an area with multiple store locations
• Comfortable working autonomously, managing time, priorities, and travel schedules independently
• Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
• Strong data literacy - able to interpret performance metrics and learning feedback to inform training actions
• Passionate about talent development, with a hands-on, collaborative, and coaching-focused approach
• Creative and adaptable - able to develop impactful content with available tools (e.g., Google Suite, Digital Apps)
• Highly organized, proactive, and capable of managing multiple projects across locations simultaneously
• Excellent communication and interpersonal skills; fluent in English (Spanish is a plus)
• Willing and able to travel extensively within the West Coast (up to 60%) and occasionally may need to travel outside the US

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

Typical cash compensation range for this position inclusive of base + bonus: $90,000 - $100,000.

Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks!