West Coast Customer Enablement Lead (Remote, Travel)

Fullpath; Salt Lake City (UT); Remote; USD 80,000 - 95,000; Full time

Job summary

Fullpath is seeking a dynamic Customer Enablement Manager to support our Customer Experience team and ensure customers are effectively trained on Fullpath products. You will develop training materials, conduct in-person and virtual sessions, and gather feedback from stakeholders to improve learning outcomes.

Remote role based in Mountain or Pacific time zones with extensive travel to dealership locations. Reports to the Manager of Customer Enablement.

Qualifications

• 4+ years in Customer Experience, Operations, or Customer Success.
• 2+ years in the automotive technology industry.
• 2+ years creating and delivering training content.
• Proficiency with Salesforce, LMS, Jira, G Suite, Slack, and Zendesk.
• Strong verbal and written communication skills and presentation abilities.
• Ability to manage multiple projects in a fast-paced, customer-centric environment.
• Willingness to travel 2-4+ times per month.
• Valid driver's license and legal authorization to work in the United States.

Responsibilities

• Develops and delivers training materials, webinars, and workshops in person and virtually.
• Collaborates with Customer Experience and Sales to deepen customer engagement and product adoption.
• Translates product innovations into client value for training.
• Creates training materials with L&D, operations, product, and marketing.
• Prepares for training with Onboarding and Customer Success teams.
• Travels to conduct in-person training at dealership locations.

Skills

Communication

Presentation skills

Customer-focused

Time management

Problem solving

Tools

Salesforce

Jira

G Suite

Slack

Zendesk

Learning Management Systems

Job description

Fullpath is seeking a dynamic Customer Enablement Manager to support our Customer Experience team and ensure customers are effectively trained on Fullpath products. You will develop training materials, conduct in-person and virtual sessions, and gather feedback from stakeholders to improve learning outcomes.

Remote role based in Mountain or Pacific time zones with extensive travel to dealership locations. Reports to the Manager of Customer Enablement.