Remote Customer Enablement Lead - Onboarding & Adoption

Evolv Technology; Boston (MA); Remote; USD 79,000 - 129,000; Full time

Benefits offered by this job

Equity

Flexible work environment

Unique culture

Medical and dental insurance

401(k) plan

Unlimited vacation policy

$300 per quarter perks budget

Job summary

Evolv Technology is seeking a Customer Enablement Manager to build strong relationships across a portfolio of customers and ensure they onboard successfully, adopt consistently, and realize meaningful outcomes from their Evolv investment. This role collaborates with the CX team and spans onboarding, training, adoption, and renewal activities, with a strong emphasis on value realization.

The position is remote ( Northeast prefers ), with travel as needed to support customer engagements, and

Qualifications

• Excellent relationship builder with a passion for customer experience.
• Strong communication and collaboration across cross-functional teams.
• Ability to drive onboarding, adoption, value realization, and renewal outcomes.

Responsibilities

• Customer onboarding and training across multiple stakeholders (Sales, PM, Support, TSS, Solutions).
• Develop baseline success plans focusing on adoption, learning milestones, and operational excellence.
• Monitor customer health signals and renewal readiness; coordinate with internal teams to mitigate risks.
• Lead renewal readiness and growth efforts to ensure ongoing value and longer-term partnerships.

Job description

Evolv Technology is seeking a Customer Enablement Manager to build strong relationships across a portfolio of customers and ensure they onboard successfully, adopt consistently, and realize meaningful outcomes from their Evolv investment. This role collaborates with the CX team and spans onboarding, training, adoption, and renewal activities, with a strong emphasis on value realization.

The position is remote ( Northeast prefers ), with travel as needed to support customer engagements, and