Remote Customer Enablement Program Lead

Pella Corporation; Nashville (TN); A distancia; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Pella Corporation is seeking a Customer Enablement Program Manager to build and scale ProCX Academy, a contractor education and certification program, driving growth, capability development, and improved performance across sales, installation, product, marketing, and customer experience teams. Remote role with travel.

You will design operating models, governance, launch plans, and KPI frameworks, lead cross-functional delivery, manage budgets and vendors, and turn strategy into measurable

Formación

• Progressive experience in program management, business operations, sales enablement, learning operations, or a related field.
• Demonstrated success leading complex cross-functional initiatives from strategy through implementation.
• Proven experience building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor's degree or equivalent combination of education and experience.
• Ability to travel regularly to support launches, events, and customer-facing initiatives.

Responsabilidades

• Lead the development, launch, and ongoing management of ProCX Academy.
• Create and implement the operating model, governance structure, processes, and performance framework needed to support long-term success.
• Develop launch plans, project timelines, milestones, resource requirements, risk mitigation plans, and implementation roadmaps.
• Drive pilot programs and scale successful initiatives across the business.
• Establish processes that enable successful transition from pilot programs to sustainable enterprise operations.
• Partner closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal teams to align priorities and ensure seamless execution.
• Manage multiple workstreams simultaneously while balancing competing priorities and stakeholder expectations.
• Facilitate decision-making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong partnerships across all business channels and functions to ensure alignment and adoption.

Conocimientos

Program management

Cross-functional leadership

Sales enablement

Learning operations

Customer education

Budget management

Change management

Executive communication

Stakeholder management

Roadmap development

Educación

Bachelor's degree or equivalent

Herramientas

LMS

CRM platforms

Learning analytics

Performance reporting tools

Descripción del empleo

Pella Corporation is seeking a Customer Enablement Program Manager to build and scale ProCX Academy, a contractor education and certification program, driving growth, capability development, and improved performance across sales, installation, product, marketing, and customer experience teams. Remote role with travel.

You will design operating models, governance, launch plans, and KPI frameworks, lead cross-functional delivery, manage budgets and vendors, and turn strategy into measurable