Customer Enablement Manager, West Coast

Fullpath; Salt Lake City (UT); Remoto; USD 80.000 - 95.000; Tempo pieno

Descrizione del lavoro

Fullpath is seeking a dynamic Customer Enablement Manager to support our Customer Experience team and ensure customers are effectively trained on Fullpath products. You will develop training materials, conduct in-person and virtual sessions, and gather feedback from stakeholders to improve learning outcomes.

Remote role based in Mountain or Pacific time zones with extensive travel to dealership locations. Reports to the Manager of Customer Enablement.

Competenze

• 4+ years in Customer Experience, Operations, or Customer Success.
• 2+ years in the automotive technology industry.
• 2+ years creating and delivering training content.
• Proficiency with Salesforce, LMS, Jira, G Suite, Slack, and Zendesk.
• Strong verbal and written communication skills and presentation abilities.
• Ability to manage multiple projects in a fast-paced, customer-centric environment.
• Willingness to travel 2-4+ times per month.
• Valid driver's license and legal authorization to work in the United States.

Mansioni

• Develops and delivers training materials, webinars, and workshops in person and virtually.
• Collaborates with Customer Experience and Sales to deepen customer engagement and product adoption.
• Translates product innovations into client value for training.
• Creates training materials with L&D, operations, product, and marketing.
• Prepares for training with Onboarding and Customer Success teams.
• Travels to conduct in-person training at dealership locations.

Conoscenze

Communication

Presentation skills

Customer-focused

Time management

Problem solving

Strumenti

Salesforce

Jira

G Suite

Slack

Zendesk

Learning Management Systems

Descrizione del lavoro

Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. We are disrupting the multi-trillion dollar transportation industry with our advanced Customer Data Platform (CDP) . Our work happens in the fast lane as we bring AI-powered, data-driven solutions to a quickly evolving industry.

Our team at Fullpath is made up of curious and creative individuals who are always looking to achieve the impossible. We are bold, collaborative, and goal driven, and, at our core, we believe every voice has value and can impact our bottom line.

If you are a creative, solutions oriented individual who is ready to put your career in drive, Fullpath is the place for you.

We are looking to add a dynamic Customer Enablement Manager to support our Customer Experience team in ensuring that our customers are properly trained on how to use our products. You will accomplish this by creating training materials, conducting in person and virtual training sessions and soliciting feedback from internal and external stakeholders.

This job is remote in Mountain or Pacific time zones with extensive travel requirements and reporting to the Manager of Customer Enablement. Preference given to candidates who reside in CST, MST, or PST for timezone coverage during in-person customer visits.

The salary range listed reflects total on-target earnings (base + variable/commission). Please refer to the compensation details at the bottom of the posting for the full breakdown of base salary and variable structure.

What you will be responsible for:

• Developing and delivering training materials, webinars, and workshops in person and virtually to empower customers and increase retention rates
• Working with the Customer Experience and Sales teams to identify opportunities for deeper customer engagement and increased product adoption
• Liaising between the product team and customers, translating product innovations into client value
• Collaborating with L&D, operations, product, and marketing departments to create the necessary materials to execute the training program
• Working closely with Onboarding and Customer Success teams to understand specific customer needs and prepare properly for the training
• Providing feedback to product and marketing teams based on customer reactions and questions, refining product messaging and optimizing customer experience touchpoints
• Traveling as needed to conduct customer training in person, including multi-day and extended trips to dealership locations
• Demonstrating and maintaining deep understanding of all products in the Fullpath suite to build and adapt consultative training strategies for each unique customer
• Developing and maintaining a library of resources, including presentations, user guides, e-learnings, video guides, FAQs, and best practices to support customers in their journey
• Engaging with dealership owners, managers, and staff with confidence, resilience, and professionalism, maintaining composure in challenging customer interactions

Requirements:

• 4+ years of relevant experience in Customer Experience, Operations, or Customer Success AND 2+ years in the automotive technology industry
• 2+ years creating and delivering professional training content (strongly preferred)
• Proficiency with Salesforce, Learning Management Systems, Jira, G Suite, Slack, and ZenDesk
• Strong verbal and written communication skills with excellent presentation abilities
• Ability to manage multiple projects and priorities in a fast-paced environment with a customer-centric mindset
• Self-directed problem solver who independently identifies solutions and takes initiative without waiting for direction
• Comfort with ambiguity, change, and the ability to "figure it out" when plans shift
• Resilience and composure when engaging with difficult personalities and skeptical dealership stakeholders in both in-person and virtual settings
• Balanced work style: ability to own individual projects independently while effectively sharing findings and learnings with the team and broader organization
• Prior experience with lead handling, CRM-type products, or similar customer-facing platforms (from automotive or adjacent industries) is highly valued but not required; if lacking Fullpath product knowledge, compensating strengths such as proven subject matter expertise or exceptional track record will be prioritized
• Extensive travel capability: 2-4+ times per month, ranging from 2-3 day trips to week-long stints, with flexibility to adjust logistics on short notice. Preference for candidates near major airports in PST, MST, or CST
• Valid driver's license and legal authorization to work in the United States without employer sponsorship
• Ability to sit for extended periods, perform extensive computer work, work from a home office with reliable attendance and punctuality

Why you should join us:

At Fullpath, we're not just building groundbreaking AI - we're redefining the dealership experience. As part of our team, you'll have the opportunity to make a real impact while working alongside passionate, forward-thinking individuals who love what they do.

• Competitive compensation & comprehensive benefits- because your well-being matters
• Flexible, family-friendly environment that supports work-life balance
• Global team of innovators, collaborators, and go-getters who challenge and uplift one another
• Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
• Fast-paced startup culture with endless opportunities for learning, growth, and ownership
• A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured

Join us in shaping the future of automotive retail - we're just getting started.

Annual base starting salary: $80,000 - $95,000 depending on experience and other qualifications of the successful candidate with on target variable earning potential of $125,000, annualized, based on performance.

• Benefits Options: Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match.

In the meantime, you can get to know us a little better by checking out @lifeatfullpath on Instagram and Facebook.