Wellness Support Specialist - Voice Care

Digbi Health; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

A digital healthcare company is seeking a customer-focused professional to excel in voice-based customer support. Candidates should have a background in health, biology, or nutrition and possess strong customer service skills. Responsibilities include managing support tickets, resolving customer queries, and providing wellness guidance. This position offers an opportunity to improve customer satisfaction and engagement within a dynamic startup environment.

Qualifications

• 1–4 years of experience in customer support, preferably in a voice-based role.
• Background or coursework in health-related fields is preferred.
• Familiarity with CRM tools is a plus.

Responsibilities

• Handle inbound and outbound customer support calls professionally.
• Manage and close customer support tickets using CRM tools.
• Provide wellness guidance aligned with company protocols.

Skills

Customer empathy

Problem-solving

Communication skills

Education

Background in Biology, Nutrition, Health Sciences, Psychology

Tools

Freshdesk

Zendesk

Intercom

Job description

A digital healthcare company is seeking a customer-focused professional to excel in voice-based customer support. Candidates should have a background in health, biology, or nutrition and possess strong customer service skills. Responsibilities include managing support tickets, resolving customer queries, and providing wellness guidance. This position offers an opportunity to improve customer satisfaction and engagement within a dynamic startup environment.