Wellness Support Specialist

Digbi Health; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

A digital healthcare company is seeking a customer-focused professional to excel in voice-based customer support. Candidates should have a background in health, biology, or nutrition and possess strong customer service skills. Responsibilities include managing support tickets, resolving customer queries, and providing wellness guidance. This position offers an opportunity to improve customer satisfaction and engagement within a dynamic startup environment.

Qualifications

• 1–4 years of experience in customer support, preferably in a voice-based role.
• Background or coursework in health-related fields is preferred.
• Familiarity with CRM tools is a plus.

Responsibilities

• Handle inbound and outbound customer support calls professionally.
• Manage and close customer support tickets using CRM tools.
• Provide wellness guidance aligned with company protocols.

Skills

Customer empathy

Problem-solving

Communication skills

Education

Background in Biology, Nutrition, Health Sciences, Psychology

Tools

Freshdesk

Zendesk

Intercom

Job description

Overview

We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million American adults who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin conditions, chronic pain, hypertension, elevated cholesterol & diabetes.

About Digbi Health

We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million American adults who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin conditions, chronic pain, hypertension, elevated cholesterol & diabetes.

Making an Impact:

Digbi is a leading Precision Digital Care Platform for inflammatory comorbidities associated with gut health and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals to provide personalized care for a diverse workforce and their families.

Our care programs are vetted and paid for by large insurance carriers and employers because they demonstrably deliver superior health outcomes and financial savings.

We are actively engaged in human trials with leading medical schools.

Our Core Values

• Caring - We’re an innovative digital healthcare company that prides itself on inclusion, diversity and passionately caring for one another and our members who have entrusted us with their health.
• Accountable - We are responsible for building care systems that will bend the curve of healthcare costs in the US while solving the root cause of illnesses vs. masking and managing symptoms. We encourage employees to act like an owner. So whenever you run into a problem, try to fix things first. If you can't, give constructive, actionable data-driven feedback. We are a zero whining zone!
• Customers come first - Without customers, we won’t exist and we should always put them first.
• Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by ethics and are intended to be in the best interest of shareholders and customers. World-class companies lean into uncertainty, take risks to grow, and get stronger.
• Simplify, Simplify, Simplify - Our science is complicated, healthcare is complicated. We strive to make things simple for everyone. Products. Experiences. Processes. Communications.

Position Summary

Digbi Health is looking for a customer-focused professional who excels in voice-based customer support and has a foundational understanding of health, biology, or nutrition. This role is primarily focused on resolving customer queries, managing support tickets, and ensuring a seamless member experience, with wellness-related guidance provided within defined protocols.

The ideal candidate combines strong customer service skills with empathy and an interest in health and wellness

Primary Duties and Responsibilities

• Handle inbound and outbound customer support calls with professionalism and empathy
• Resolve customer queries across voice, email, and chat channels within defined SLAs
• Manage, track, and close customer support tickets using CRM/helpdesk tools
• Assist customers with platform navigation, account issues, and program-related questions
• Provide basic wellness and lifestyle guidance aligned with Digbi Health’s programs and SOPs
• Reinforce guidance shared by nutritionists or care teams (non-clinical)
• Identify customer needs and escalate clinical or complex issues to appropriate teams
• Maintain accurate documentation of customer interactions and follow-ups
• Ensure high levels of customer satisfaction, retention, and engagement
• Collaborate closely with internal teams to continuously improve the customer experience

Qualifications

• 1–4 years of experience in customer support or customer service, preferably in a voice-based role
• Background or coursework in Biology, Nutrition, Health Sciences, Psychology, or Wellness
• Excellent verbal and written communication skills
• Strong customer empathy and problem-solving ability
• Comfort working in a fast-paced, startup environment.
• Experience in healthtech, wellness, or healthcare support roles
• Familiarity with CRM or helpdesk tools (Freshdesk, Zendesk, Intercom, etc.)

Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.