Wellness Studio Operations Leader & Team Coach

Restore Hyper Wellness; Westlake (OH); On-site; USD 43,841,000 - 59,314,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Wellness resources

Employee discounts

Flexible schedule

Training & development

Job summary

Restore Hyper Wellness in Westlake, OH is seeking an Assistant General Manager to lead operations and mentor the team. You will set a high standard for client interactions, product knowledge, and smooth workflows while fostering growth through coaching conversations.

You’ll focus on staff development, membership engagement, and delivering five‑star client experiences every day. The role balances leadership with hands‑on operations and sales support.

Qualifications

• Education: High School Diploma or equivalent is required.
• Experience: 1+ year of management or supportive leadership experience is required.
• Experience: 4+ years of customer-facing experience is preferred.
• Proven success in sales and team leadership.
• Strong de-escalation and conflict resolution skills.
• Exceptional communication skills (written and verbal).
• Ability to multi-task and manage both client and staff needs.
• Intermediate computer proficiency.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Deliver consistent, high-quality client service by modeling Restore’s hospitality standards.
• Support membership engagement, retention, and issue resolution to ensure positive client outcomes.
• Proactively de-escalate and resolve client concerns.
• Demonstrate in-depth knowledge of therapies, pricing, and compliance to coach staff on product expertise.
• Guide team members in sales strategies, membership promotion, and hospitality practices.
• Assist in KPI achievement by supporting studio sales, marketing, and operational initiatives.
• Partner with GM to set daily, weekly, and monthly goals for the team.
• Coach staff through feedback and recognition, ensuring accountability and growth.
• Ensure the studio is consistently clean, safe, and welcoming.
• Uphold brand standards across all aspects of facility presentation.
• Lead by example to foster a professional and client‑first culture.

Skills

Leadership

Customer service

Sales

Communication

De‑escalation

Multi‑tasking

Computer proficiency

Flexibility

Team leadership

Education

High School Diploma or equivalent

Job description

Restore Hyper Wellness in Westlake, OH is seeking an Assistant General Manager to lead operations and mentor the team. You will set a high standard for client interactions, product knowledge, and smooth workflows while fostering growth through coaching conversations.

You’ll focus on staff development, membership engagement, and delivering five‑star client experiences every day. The role balances leadership with hands‑on operations and sales support.