Wellness Spa Manager: Lead Team, Grow Memberships

Massage Envy; Burlington (NC); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Base pay + tips

Sign-on bonus

Healthcare

401(k) matching

Paid time off

Referral bonus

Employee Assistance Program

Flexible schedule

Free massage/service each month

Product discounts

Training

Job summary

Massage Envy Burlington - NC is seeking a strong leader to guide a caring team in a personal service setting. You will drive membership, promote retail products, and coach staff to deliver exceptional guest experiences.

The role emphasizes relationship building, coaching, and a proactive approach to operational excellence. A Bachelor's degree is required, with preferred experience in spa, salon, or gym environments.

Qualifications

• Minimum education: Bachelor's degree.
• Management or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Skills

Leadership

Sales experience

Team coaching

Education

Bachelor's degree

Job description

Massage Envy Burlington - NC is seeking a strong leader to guide a caring team in a personal service setting. You will drive membership, promote retail products, and coach staff to deliver exceptional guest experiences.

The role emphasizes relationship building, coaching, and a proactive approach to operational excellence. A Bachelor's degree is required, with preferred experience in spa, salon, or gym environments.