Wellness Spa Director — Lead Growth & Guest Experience

Heights Wellness Retreat; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Employee discounts

Paid time off

Training

Wellness resources

Professional environment

Flexible schedules

Digital work environment

Job summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities include leading the team in member acquisition, ensuring exceptional guest service, and building team member culture to meet Retreat goals.

The role requires recruiting, hiring, training, and retaining staff, driving revenue through service consistency and inventory control, and aligning the Retreat with brand standards.

Qualifications

• Minimum 2 years of membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Drive revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and Retreat to our brand values and standards
• Achieve Retreat goals regarding membership sales and retention
• Support and training the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area.
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Job description

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities include leading the team in member acquisition, ensuring exceptional guest service, and building team member culture to meet Retreat goals.

The role requires recruiting, hiring, training, and retaining staff, driving revenue through service consistency and inventory control, and aligning the Retreat with brand standards.