Spa Director: Leadership, Guest Experience & Growth

Massage Heights Indianapolis; Lakewood (CO); On-site; USD 47,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Personal and Career Development

Comprehensive Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Job summary

Massage Heights is seeking a proven leader to supervise Retreat operations, drive revenue and oversee talent development. The role requires coaching on the floor, scheduling, and maintaining brand systems to deliver supreme guest service.

You will recruit, train, and retain top talent, manage budgets and events, and build local partnerships to promote Massage Heights in your area. Compensation range is $47,000 to $55,000 per year.

Qualifications

• Minimum 2 years membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter mentality with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws; licensing knowledge helpful.

Responsibilities

• Directly supervise and be accountable for all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift.
• Recruit, hire, train, develop, and retain top talent.
• Effectively create and manage team member schedules to ensure proper execution of daily operations.
• Set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals.
• Lead by example and coach on the floor to support the team.
• Create an environment that provides supreme guest service.
• Plan, prepare, and execute events to promote Massage Heights in your area.

Skills

Leadership

Recruiting

Training

Scheduling

Coaching

Budgeting

Customer service

Team development

Interpersonal skills

Tools

MS Office

Job description

Massage Heights is seeking a proven leader to supervise Retreat operations, drive revenue and oversee talent development. The role requires coaching on the floor, scheduling, and maintaining brand systems to deliver supreme guest service.

You will recruit, train, and retain top talent, manage budgets and events, and build local partnerships to promote Massage Heights in your area. Compensation range is $47,000 to $55,000 per year.