Spa Director: Lead Membership Growth & Guest Experience

massage-heights-dallas; Frisco (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Paid time off

Training & development

Wellness resources

Professional and Safe Environment

Flexible Schedules

Steady Book of Business

Beautiful Treatment Rooms

Massage Heights Family Fund

Paid Training

Digital Work Environment

Competitive pay with tips, commission,

Job summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.

This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Qualifications

• Minimum 2 years of membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter with leadership, organization, communication, and interpersonal skills.
• Working knowledge of labor and employment laws.
• Experience in training, coaching, and conflict resolution.
• Able to build and sustain a positive employee culture.
• Working knowledge of computers and standard software.
• Basic business math skills.
• Financial and P&L experience.

Responsibilities

• Recruit, hire, train, develop and retain employees
• Accountable for driving revenue and profitability through inventory management and consistency through services
• Directly supervise and be accountable for all aspects of retreat operations
• Create and manage team member schedules for optimal retreat performance
• Adhere and align the team and Retreat to our brand values and standards
• Achieve Retreat goals regarding membership sales and retention
• Support and train the brand’s mission, core values, and standards
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs
• Set individual team member goals and Retreat goals; create plans and convert plans into action to meet and exceed goals
• Plan, prepare, and execute events to promote Massage Heights in your area
• Conduct the necessary marketing activities to drive leads
• Develop partnerships with local businesses in your area

Skills

Membership management

Retail management

Leadership

Training

Employee relations

Labor laws

Budget & P&L

Communication

Interpersonal skills

Job description

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities of the Spa Director are to lead the team in member acquisition, ensure exceptional guest service, and build team member culture.

This position is responsible for achieving Retreat goals, and employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.