Spa Director: Lead Luxury Wellness Retreats

Heights Wellness Retreat; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Professional and Safe Environment

Flexible Schedules

Steady Book of Business

Beautiful Treatment Rooms

Massage Heights Family Fund

Paid Training

Digital Work Environment

Employee Discounts

Competitive pay with tips, commission,

Job summary

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities include leading the team in member acquisition, ensuring exceptional guest service, and building team member culture.

This position is responsible for achieving Retreat goals, employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.

Qualifications

• Minimum 2 years of membership-based service or retail management experience.
• Experience managing hourly wage employees.
• Self-starter strong with leadership, organization, communication, and interpersonal skills.

Responsibilities

• Recruit, hire, train, develop and retain employees.
• Accountable for driving revenue and profitability through inventory management and consistency through services.
• Directly supervise and be accountable for all aspects of retreat operations.
• Create and manage team member schedules for optimal retreat performance.
• Adhere and align the team and Retreat to our brand values and standards.
• Achieve Retreat goals regarding membership sales and retention.
• Participate in all corporate initiatives including monthly calls, training, and other cultural programs.

Skills

Leadership

Team management

Retail management

Customer service

Tools

POS systems

MS Office

Job description

Massage Heights is seeking a Spa Director who reports directly to the franchise owner and manages the daily operations of the location. The essential duties and responsibilities include leading the team in member acquisition, ensuring exceptional guest service, and building team member culture.

This position is responsible for achieving Retreat goals, employees, and maintaining operational standards according to Massage Heights policies, procedures, and protocols.