Wellness Operations & Guest Experience Leader

ComForCare Home Care - Kansas City; Leawood (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Career growth

Leadership training

Retreat environments

Employee discounts

Family Fund

Digital workspace

Pay with bonus

Job summary

Massage Heights is seeking an Assistant Wellness Director to partner with the Retreat Director to drive daily operations, oversee revenue goals, and develop a high-performing team. You will coach front‑desk staff, build schedules, and lead with a guest‑centered, 5‑star service mindset.

Ideal candidates bring sales/retail management experience, strong leadership, and a passion for people in a fast-paced spa environment. Growth opportunities and a supportive, mission‑driven culture are offered.

Qualifications

• At least 1 year of sales or retail management experience.
• Strong leadership, communication, and organizational skills.
• Experience coaching, training, and navigating conflict.
• Comfort with computers and standard software.
• Basic business math skills.
• A self‑starter mindset and a passion for people.

Responsibilities

• Partner with the Retreat Director to oversee daily operations, revenue goals, and inventory.
• Recruit, hire, train, and develop a high‑performing team.
• Lead front desk training with coaching, role‑playing, and membership‑focused sales support.
• Build schedules that keep the Retreat humming.
• Set and achieve team and individual goals; create a culture where exceptional guest service is the standard.
• Strengthen guest loyalty by delivering a 5 Star experience every time.

Skills

Sales leadership

Leadership

Coaching

Computer literacy

Business Math

Self-motivation

Tools

Zenoti

Job description

Massage Heights is seeking an Assistant Wellness Director to partner with the Retreat Director to drive daily operations, oversee revenue goals, and develop a high-performing team. You will coach front‑desk staff, build schedules, and lead with a guest‑centered, 5‑star service mindset.

Ideal candidates bring sales/retail management experience, strong leadership, and a passion for people in a fast-paced spa environment. Growth opportunities and a supportive, mission‑driven culture are offered.